Square Online/Weebly Won't Load and I Unable to Edit Item Availability

[#1]

The title of this thread has been edited by a Square Moderator from the original: Square Online/Weeby editing site won't load and can't edit site availability in Items in Square

About 2 weeks ago, I first noticed that I couldn't get the Weebly editing site to load, and at the same time, I noticed an error message for all my items that the ability to edit site availability "didn't load successfully." There was a brief moment a few days ago when I was able to both edit my site and edit item availability, but within just a couple of hours, it stopped working again. I have attempted to edit site and items on two different laptops, with and without a VPN, on multiple browsers (Chrome, Firefox and Edge) all without success. I assumed it was a widespread issue and I have just been waiting it out, but I'm not seeing any other posts about this in the community. Please help! 

In Item Details, I can't edit site availability:In Item Details, I can't edit site availability.

This is all that I see when I try to go to the Weebly editor. Nothing ever loads:

This is all that I see when I try to go to the Weebly editor. Nothing ever loads.

[#2 · Accepted solution]

Hi @BuzzMO, thank your for your post! I am sorry to hear you have been dealing with all of this.

Before I get this escalated to our eCommerce team, could you please try these troubleshooting steps first?

- Check for a strong internet connection

- Clear browser cache and cookies

- Ensure that your web browser is up-to-date

- Log out and log back in

- Restart your device

Let me know once you have run through these steps and I can take another look.

[#3]

I am having a similar problem. I am unable to load items to the website. It was working fine earlier today, and now I enter everything, and when I hit 'save' in the upper right corner, it just freezes and the save button is greyed out. I have powered down, used Chrome, Firefox, and Safari browsers.  Been on chat for 3 hours, no help yet. 

[#4]

Thank you for reaching out, @PriceKrishnan. Sorry this is happening to you too.

Have you by chance tried editing and viewing your site editor from another device, such as a laptop?

[#5]

Hi there, I'm having a similar issue with my Weebly account. I tried on mobile and on a laptop, using 2 different browsers (Chrome and Safari). I make sure my OS is up to date, I cleared my cache multiple times and restarted my computer many times too. I've lost all access to my Weebly account. 

[#6]

Did you ever get this fixed? I'm having issues with my Square Online not working and of course its after hours for the whole weekend. 

[#7]

Hi Samantha

Unfortunately  have not been able to resolve this. I emailed customer support about 10 days ago — they said they were escalating my issue but I never heard back from them. I am definitely not using Weebly to create any more websites....

[#8]

Have you heard anything back from Customer Support? I've got the same image as above and can't make any changes to my site.

[#9]

Hi there, No, the issue was never addressed. I received an automated message saying the issue was being escalated and they never followed up. I sent multiple messages but no one ever got back to me.