Unable to enable setup pickup options

[uniwebdigital]

Hello, 

I am a Square Online partner and we're working with a Client that keeps seeing this error message whenever we try to enable pickup and deliver - https://uniweb.d.pr/i/mGQd87

Any advice how to resolve this? 

[JJ_]

Hey there @uniwebdigital Can we have them try to make these changes in an Incognito Window on Google Chrome?

[uniwebdigital]

@JJ_ No luck, tried in Incognito, in English and Spanish, in safari and not able to enable fulfillment. We've, also chatted with Square Online support but still have not gotten the issue resolved. Any advice?

[JJ_]

I would like to investigate this further @uniwebdigital can you share the URL of the website experiencing this?

[uniwebdigital]

@JJ_ the URL is 

https://www.nutrifitvancouver.com/

We've contacted support, they said they're working on it but it was been 3 weeks and no response yet 

Should the client create a new account? They have been frustrated as they have attempted each time without success. 

Screenshot - https://uniweb.d.pr/i/FO0xRh

[JJ_]

Thanks for sharing the URL @uniwebdigital. Upon troubleshooting this with our Advanced Support team they have escalated this case over to our engineers as this is something that hasn't been reported before.

I will keep you updated once I have new information. 

[JJ_]

Hello there @uniwebdigital the team has confirmed that the problems have been addressed.