No courier section for location delivery

[LetterBeeFarm]

I saw that on-demand local delivery was available for my store and I clicked through to enable it just to see what it might bring to my online presence.

I discovered that DoorDash does not service the location I had selected.

So, I want to disable on demand deliver and enable in-house delivery for that location.

I am trying to follow these instructions:

https://squareup.com/help/ca/en/article/6862-local-delivery-with-square-online-store#:~:text=Set%20U....

However, I do not see a Courier section in the delivery configuration for the location.  So, I cannot setup or configure delivery areas.  The result is that I can enable local delivery, but no addresses can be delivered to.  

For now, I must leave local delivery disabled.  Did I mess up my account by trying to enable the on-demand local delivery?  Or are the instructions out of date and I simply need to have someone tell me where I can configure the an in-house courier and my delivery areas.

[Chloe1]

Did you find a solution to this? Mine did the exact same thing today.

[LetterBeeFarm]

No solution yet. If one is found outside this thread, I will post it here for you.

[Chloe1]

Spent a long time on the phone with Square today and they say it's a bug and that they should have it fixed by the end of the day. Hopefully they can fix it soon.

[BernadetteA]

Hi @LetterBeeFarm and @Chloe1  👋 

I'm having a hard time finding a valid account with a website. 🤔

Can you both please confirm your site URL so we can look into this further for you? 

Appreciate your time, and thanks in advance! 

[Chloe1]

sevenseedsorganicfarm.com

[LetterBeeFarm]

My site is: https://letterbeefarm.square.site/

Thank-you.

[Jphali]

Anyone have any resolution to this as I am having the exact same issue. 

novacreationsbyjanice.ca

[LetterBeeFarm]

Not fixed for me yet.  I have emailed Square support to find out if there is an ETA for this getting fixed.  I have references this Seller Community thread as well.  If Square doesn't follow up here directly or I get an answer outside of this thread, I will follow up here.

[BernadetteA]

Hi @LetterBeeFarm and @Chloe1 😊

I just received this thread in my queue. Thank you both for sharing the site URL. I'm also looking into this from my end. 

If support has confirmed a bug, they are usually not able to provide an ETA since it can sometimes take awhile to debug, and fix any broken code. I can reach out to the team for confirmation on the bug status, as well as look into any known work-arounds they may have verified to work. 

I'll be in touch as soon as I have more information to provide, and thank you both for your continued patience. 

[Chloe1]

Looks like my own couriers is now showing in my settings, but delivery is still not working because I can't select delivery region. Are you having the same thing?

[LetterBeeFarm]

Same thing for me.  I can now see the couriers section, but have not means to set the delivery region.   The result remains the same: if I enable local delivery and select my own couriers for delivery service, no addresses can be delivered to.  

[JJ_]

Hey there @LatterBeeFarm and @Chloe1 

I was able to replicate this issue on my account. The only way to get this addressed will be by reaching out to our support team. You can give them a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

[Jphali · Accepted solution]

I just got off the phone with support.  If you now have the option to select in house delivery but are unable to change your delivery location, try putting in an address that does offer DoorDash as your location.  Go back to the delivery section and reselect in house delivery.  Set up all of your options and save.  Afterwards you should be able to go back and re-renter your own address and everything should work, did for me. 

[LetterBeeFarm]

This worked for me!  Thank-you!