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When we did our application it asked for a copy of ID and SS card. We accidentally closed the tab while we were looking in another tab for email and now there's no place to upload it. I called customer service but they told me my options were to cancel the application and "maybe" another offer would be there but they couldn't guarantee or "wait for them to request personally."
Any suggestions on another way to get them what they need?
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Hey there @thehealingplant. Quick question. Whey you said you called customer service, do you mean the normal support line, or the Loan-specific support line? Just in case, here is the link to that contact page.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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I did call the loan specific support line sadly.
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Ok. Iโll tag the loan-specific Square moderators here, just in case they have different information. If they canโt help, then my bag of tricks is now empty. I will say that in the past when I cancelled an application for some reason, it took about 7-10 business days but that a new offer did show up. So, cancelling might be your only option at this point. Hopefully
@Abby_M@marielmtcan be more specific about this, though.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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I called the line again and spoke to a very informative and helpful gentlemen. I think I have the answer that I need ๐
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Good to know. Thank you for the update!
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Good, happy to hear this. I have backed out, or closed a link on accident far to many times!
Owner of The White Pallet Chair
Square Champion, Expert and Advisor
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Hi @thehealingplant !
Sorry to hear about the trouble you were having but so glad you called back in to get the correct info!
Donโt hesitate to contact us directly if you have further questions or concerns. ๐
Square Loans Team
Sign in and click Mark as Best Answer if my reply answers your question.
This is a service email from Square Financial Services, Inc., a wholly owned subsidiary of Block, Inc. All loans are issued by Square Financial Services, Inc, a Utah-Chartered Industrial Bank, Members FDIC.
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I love these post! Great job there!
Owner of The White Pallet Chair
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Good, happy to hear this! Sometimes it goes so fast and boom hit the wrong button. I just did it myself! Luckily I got a great rep who submitted it again (not square related) I am happy to see this post!
Owner of The White Pallet Chair
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