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Does Square Cash offer a gratuity option so my customers can tip me and if not, how can I use Square to offer a gratuity option other than the Square reader?
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Hi @SGL1 and welcome to the Seller Community. While our Square Cash product doesn't currently offer this functionality, I'd love to hear a bit more about how you use our product to better understand your request. Look forward to hearing back!
Sean
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Product Manager | Square, Inc.
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I often send Cash links to customers by phone and had a customer ask me how she could tip me.
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Thanks for the follow-up. Do they not feel comfortable adding that to the amount they're sending you? They could include a short note with the transactions to clarify.
Sean
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Product Manager | Square, Inc.
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I suppose that is one option and I will let them know. Since Square offered it when swiping actual cards was surprised it wasn't also an option when sending payment links.
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Have you considered sending an invoice to customer instead? We do offer a tip field for that.
Sean
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Product Manager | Square, Inc.
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I normally do that through the scheduling software I use but that's good to know and I may try that.
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Happy to help. If you do want to try it out, check out this Support Center article about how to send invoices online with Square.
Sean
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Product Manager | Square, Inc.
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I drive Taxi. I always bill for the amount shown on the meter. I do not suggest my customers tip me because I think that would be awkward and rude on my part. Nearly every time, people want to add a tip, but there is no prompt for a gratuity. I won't run their card a second time for tip unless they insist. It would be great if before signing, customers were prompted with a tip option.
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You can do this easily in Square POS with its built in tipping options.
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