grey screen

aict · ‎05-27-2017

When i clicked edit site, it just show a grey screen for me. The buttons were not responding when i click them.

I tried create new site, but it also showed a grey screen. I have tried restrting my pc, cleared my cache data, but it still doesnt work

Adam7 · ‎05-28-2017

Do you have any popup blockers, ad blockers, or similar software installed @aict? Those types of plugins or add-ons can sometimes cause problems with the editor.

Indy · ‎10-24-2018

I do have exactly the same problem! All this hard work and now no access. I students will be so disappointed..It was working so well in the past 2 years... Can the files be revert to Sunday last? Currently the website is live and working but the editor has let me down since Mon Night.. 10 pM Uk time!

Now i cannot have access to any of the pages so cannot save anything..!

Please help!!...

Indy

Adam7 · ‎10-25-2018

Are you saying that this is happening for you and all your students, @Indy? Is this on the school network? Did you IT department make any changes recently?

Indy · ‎10-25-2018

I am currently on school holiday, the site works fine in school and at home too until last Monday.

The published version is still working 100%! but I no longer seemed to be able to run the editor...

I can't even see pages there..it looks like its all wiped out!

This is what i have tried so far:

I haven't install or updated flash until yesterday to check if that was out of date.This was not affecting the website before

and shouldn't really affect the website now as I have a live version running at

I have disabled antivirus and removed it from the browser plugins.

I have opened the account on ipad...the issue was the same.

Please help

Bernadette3 · ‎10-26-2018

Which site are you trying to edit @Indy? I picked a random one and the editor is taking awhile to load. I'm wondering if you are timing out due to the distance to the server.

Have you also tried with a new/different browser? Do you use the same internet service provider at home as the school uses? Can you also try using a different connection such as mobile data?