customer service help!!!!!

[maxlulu]

Is there any way to speak with a human being in customer service? 

[Beat24]

They seem to have disappeared!

[Brodie]

@maxlulu @Beat24,

Weebly's customer success team is available by phone in the office Monday to Friday from 6am to 6pm Pacific Time (9am to 9pm Eastern) and Saturday / Sunday from 8am to 5pm Pacific Time (11am to 8pm Eastern).

Yesterday was a particularly busy day, so you might have had some hold time in the queue. But there are people in today!

[Si1]

what is the customer service phone number from Australia??!! I have had one response from weebly after several email enquiries over three days and I still did'nt get my query answered! Anxiously wanting to speak to a tech support person asap to get actual real help! 

[Robin12]

Hello @Si!

Weebly doesn't currently have a support phone number for those outside of the United States. For those in other parts of the world, we offer Live Chat on http://hc.weebly.com and of course email support.  You can learn more here: http://hc.weebly.com/hc/en-us/articles/204197083-Contact-Weebly-via-Phone-Live-Chat-or-a-Support-Tic...

What is your ticket number?

[maylinngjerding]

Hi, my entire site is deleted - I have paid a pro subscription its errrors everywhere when I tried to pay.

When I finally got to pay, my site was deleted. 

Weebly does not answer me and I run a business. Its very important to get help with this.

What to do when you dont get back to me. I pay and am a customer in Europe.

Please dont neglect your customers like this!!!!

[Adam7]

I just replied to your other post about this @maylinngjerding and it looks like this was resolved for you. If you are still having trouble let us know!

[lellison]

@Adam can you help with a Gsuite transfer request? I submitted via the customer support contact form 3 days ago and no repsonse as yet. Any idea how long this normally takes? I can't access my business emails so it is now urgent! 

[Jay10261]

I need a phone number, and I am in the united states. I can't use the help site since I cannot get Weebly to even work!

[Bernadette3]

Hi @Jay1026 What happens when you click this link with instructions for reaching phone support? 

[#11]

I do need someone from WEEBLY to talk to. I need to unpublish my site however, my account has been deactivated already. I did sign up under another account though-- This is very frustrating!!!

[Bernadette3]

Hi @juvy I'm sorry for the frustration. What is the name of the site you are trying to publish? 

[ttedder]

I cannot call customer service because my account was accidentally deleted (and why I needed to call) and so could not get a PIN required to place the call. I have been scrambling trying to figure out how/where somebody can help me. I have multiple sites down. Tim Tedder

[ttedder]

Wow... over two and a half hours since I lost all my multiple sites (one of them hundreds of pages with good traffic) and have not found any way to make contact with Weebly. I've tried it all - calling, forms, sales, Twitter, community support. That's a long time to have no interaction with the service that controls all my online content.

[davespencer32]

My quest for support goes on,  Weebly accepts customersa from overseas but doesn't want to support them. Still no action on the problems when using blog through Firefox, still no action on the blog from mobile devices. In fact you never get a follow up through to resolution of a problem. That's Weebly for you!

[Adam7]

Hey @DaveSpencer! I took a look at your account and tickets and noticed that you're using Windows XP.  Software support for XP was discontinued a while back by both Microsoft and third party developers, so you're likely to have problems trying to use that here at Weebly and elsewhere.

I'd strongly recommend upgrading your computer to a newer version of Windows and running the most recent version of FireFox on that - I think it will resolve any of the problems you've been having.

[davespencer32]

OK so why doesn't the blog work on ipads, that isn't Windows XP. Windows XP is the still used my many small businesses who find it the most user friendly ever made. Not getting 'support' means they don't mess with it which seems a big plus, best regards Dave Spencer

[Brodie]

@DaveSpencer,

We have multiple support options. We have a Phone team. Can't call? Jump into chat. Outside our chat hours? File an email ticket, make a post here on Community. Want to look for the answer on your own first? Search our Help Center articles. 

I have read your previous support tickets and chats on the issues you're referring to. We could not recreate them and we gave you troubleshooting steps to try. I don't see replies from you regarding whether or not you made those attempts.

To review (for you or anyone experiencng issues):

• Try a different browser.
• If you have a firewall or antivirus software installed, temporarily disable it.
• Try your laptop (for example) on a different internet connection (your local library or coffee shop WiFi, a friend's house, etc.).
• Try a different device (if your laptop is giving you trouble, try logging in from a friend's laptop on the same connection).
• If still experiencing issues, send us a video capture.

[davespencer32]

You are correct a different browser solved it as I told you but having used Firefox with it for years why would it suddenly stop, now I have to remember to revert to Google Chrome just for one site.

If anyone actually followed up and took notice this would be helpful.

The mobile app has never worked correctly at best it publishes the blog title and at worst nothing. Many wasted blogs.

Your response pretty well sums up any IT provider response. You could go back further when Weebly messed with the shop and cost me weeks of work relisting and unscrambling the result.

regards Dave Spencer

[Brodie]

@DaveSpencer, we have followed up with troubleshooting steps and with information about your operating system. As you've said, you don't have the issue when not using Firefox (although please note, others are using Firefox without having this issue). 

You also mention the app - what device are you accessing it with? What OS on your phone?

We are happy to help, and I hope I have thoroughly explained the multitude of support options you have. But if we cannot recreate a problem on our end, then we need more information to help you resolve the issue.

Please get in touch through our support channels if you have more info (especially a video capture) for us to utilize to help fix things.

[Rexe]

Yes I find [that should be can't find] Weebly very remiss in supporting here in Australia. I have tried to find my site, whch I purchased from Weebly since Ausgust. Actually I can find it under domain, but I can't do naything with it, and it is not available if I type the address directly into the address bar.

Any help will be geatly appreciated. Now that I've changed my physical address, I really need to be able to fing/publish site to run my small busness, which is getting smaller every day that I/ and my customers can't find it.

HELP

Regards Rex