cannot edit site

[AbelBiro]

I have been having issues when I try to edit my site, the site editor loads but is completely blank, the whole page frozen up.  For some reason when I visit my page in another tab my drop down menus are not working.  This makes me think that there is some plugin or service that is not working properly on my PC do you have any suggestions what that may be?

[Adam7]

Hey @AbelBiro!  I was able to open your site in the editor without any trouble. Are you using our mobile apps to edit your site, or are you opening the site in a browser on a desktop/laptop computer?

[AbelBiro]

Using desktop browser, tried 3 different ones to no avail,  Like I said before I assume that something is up on my end, I have updated java and flash to no good effect.  Any other ideas

[Adam7]

Are you using a home network or a public network (like a school or office)?

[AbelBiro]

Home network, Windows 10 os

[Adam7]

Do you have any adblocking or firewall software installed?

[AbelBiro]

Yes McAfee

[Adam7]

Try disabling that temporarily to see if it helps.

[AbelBiro]

just did, no help

[Adam7]

Ok, try doing this:

1. Restart your modem/router (unplug it, wait about 30 seconds, then plug it back in).

2. When it's finished rebooting, reboot your computer

[AbelBiro]

done, no joy

[Adam7]

Ok, try this:

1. In Chrome, visit your live site.

2. Right-click on the page, and choose "Inspect".

3. On the window that pops up, click on "Console".

Do you see any errors listed there?

[AbelBiro]

yes, 6 errors

main.js?buildTime=1459287531:1 Uncaught ReferenceError: jQuery is not defined
slideshow-jq.js?buildTime=1459287531:57 Uncaught TypeError: Cannot read property 'browser' of undefined
index.html:85 Uncaught ReferenceError: Prototype is not defined
index.html:1513 Uncaught TypeError: document.observe is not a function
index.html:1704 Uncaught TypeError: _W.getCookie is not a function

[AbelBiro]

and this error

GET https://ajax.googleapis.com/ajax/libs/jquery/1.8.3/jquery.min.js net::ERR_CONNECTION_TIMED_OUT

[Adam7]

Ok, it looks like something is blocking Javascript from running for you, which would cause the editor and your live site to not function.  

Try visiting this URL (this will load the CSS file from your site if it works):

http://cdn2.editmysite.com/css/sites.css?buildTime=1459287531

[AbelBiro]

just a bunch of code on the screen

[Adam7]

Ok, that's good - that means that our content delivery network isn't blocked for you.  Do you have Javascript disabled in your browser?

[AbelBiro]

I am not sure, where do I find that?

[AbelBiro]

Ok I found it, javascript is enabled on all sites

[Adam7]

Which browser did you want to try in? 

Here are instructions for Chrome to enable Javascript:

https://support.google.com/adsense/answer/12654?hl=en

[AbelBiro]

I found it, javascript is enabled without expections