Loading but not - photo on landing page

[tnhanson]

I'm trying to upload new photos to my landing pages. It will upload it, ask which page(s) for it to go, and then it gets stuck on the loading circle. The new pictures will not upload. I've emptied my cache, tried different browsers, different computers, different days, different times of the day, different sizes and quality for the photos, and nothing works. I keep getting the exact same issue. This has been happening each time I try since last Wednesday (4/15/20). Please help.

[matyast80]

I have been having the exact same problems with photos since 4/13/20.  Also any individual photo uploaded anywhere on the page will drop to low resolution if I reduce it's size a bit. I contacted support on April 13 and the most recent follow up reply on 04/17 is this:

"Thanks for contacting Weebly/Square Online Store Customer Success. We are currently seeing abnormally high volumes for support and we are working through them as quickly as we can. We apologize for the delayed response as we work to get caught up.

Here is a guide with common questions and links to helpful information:

https://www.weebly.com/app/help/us/en/topics/quick-answer-guide. 

ETC...."

[Bernadette3 · Accepted solution]

Hi @Dom2 I think you are experiencing a different issue than the other two. I'll reply to your other thread.

@tnhanson and @matyast80 you are both using old, retired Weebly themes. I highly suggest you update to a newer, responsive theme as the older themes no longer receive regular updates. Before updating it would be a good idea to first make a copy of your site and practice changing themes on the copy site. You can copy the site from the main dashboard by clicking the three dots to the right of "edit site". Updating the theme will require you to redo the header sections, and may take some additional edits depending on the look you are going for. You can change your theme from Theme>Change Theme

Thanks!

[tnhanson]

Thank you! This is definately working with a different website design.

[Bernadette3]

You're welcome!

[Dom21]

@tnhanson @matyast80 

I am also having issues with images, existing images have disappeared from blog posts and can't be edited or replaced. Also new images cannot be uploaded to blog or any website pages.