Designer Platform is broken.

I am unable to get a response from you. My designer platform is "broken". It's adding extra pages and/or not showing me any pages. OR any content. OR publishing extra pages. OR publishing extra content from the templates that I have no intention of showing.

I am trying so hard to get some sort of help.

I actually LAUNCHED a site LAST WEEK after selling my client on Weebly (Ryan Chapman, www.chapmanbaseball.com) and now I'm feeling like a jerk. Because I cannot edit the site.

Another client (Mobile Equipment, www.mobileequip.com) cannot understand why I cannot make his 'System Components' page show up as the 3rd page instead of the last.

My uncle is trying to LAUNCH HIS BOOK (www.LanceASpiritUnbroken.com) and needs me to add PURCHASE INFO so he can sell the book as promised. But I cannot edit his site.

I've cleared the cache - thoroughly and by YOUR instruction. I've tried different browsers (Chrome, Mozilla, Safari, you name it). And different machines, laptop, desktop, iPad (which I see I can only edit the sites that are NOT designer platform...super helpful).

I gave someone permission to go in to my account and FIX things. I don't know what happened there. I've tried CHAT which has defaulted to email. Today I emailed about EIGHT HOURS AGO! EIGHT HOURS! I am at my last bit of patience.

I can't quit you, that's way too complicated. But my clients CAN quit me (which I guess means you too).

Can someone just help me figure out what is going wrong? Surely there must be someone in your tech support that is capable of TECH SUPPORT. Or customer service. Or both. I am very frustrated. Smiley Indifferent

I will attach an assortment of screen shots. Although I have done this previously with no help.

  1. chapman - shows that there is no way for me to edit the pages since there is NO CONTENT even showing for me to edit. this is my new launch!
  1. mobileequip - this one has no pages; nor do the page tabs show; oh wow, new problem, this shoes an empty page with drag elements here when it should be the home pages. so this one doesn't even have pages anymore.
  1. lance - no pages!!!! i cannot add any purchase information here.

IF THIS MEANS ANYTHING, I *BELIEVE* ALL THE SITES UNDER THE 'SITES' AREA, NOT THE 'DESIGNER' AREA ARE PROBLEM-FREE.

I HAVE SPENT SO MUCH TIME ON THIS IN THE LAST 5 DAYS THAT I WILL ASK YOU TO CREDIT ME IN SOME WAY IF THIS IS INDEED ON YOUR END. AND IF I LOSE MY CLIENTS, THAT IS SO UNFORTUNATE (FOR ME, OF COURSE).

7,574 Views
Message 1 of 2
Report
1 REPLY 1
Square

Sorry to hear about your experience, @vickiayala.  I opened your client sites in the editor and couldn't replicate what you're describing.  Have you updated your computer recently or made other changes to it? Do you have any adblocking, anti-virus, or firewall software installed?

7,564 Views
Message 3 of 2
Report
This thread has been archived and locked. Please start a new thread if you would like to continue the conversation.