Contact Form Not Sending Email

[LorenatGS]

https://www.diamondgunstocks.com/contact.html#/

I have tried a couple of email addresses, check spam folders, deleted and recreated the form..  I get the submitted message when testing, but no email is received.  

Ideas on what to check?

[Bernadette3 · Accepted solution]

Hello @LorenatGS 

There are some situations where our emails may be blocked or delayed by your email provider (which we have no control over). If you cannot find the messages in your inbox or spam folders, and you truly believe the messages aren’t coming through, then we encourage you to whitelist a few of our emails related to your website to help keep them from being blocked or delayed.

Whitelist the following email addresses by adding them to your contacts:

• hello@weebly.com
• noreply@weebly.com
• no-reply@weebly.com
• hello@emails.weebly.com
• noreply@promote.weebly.com
• no-reply@editmysite.com

[LorenatGS]

Thank you !!  That fixed the problem.

[bhivepropaganda]

Hi this is happening for me as well. I whitelisted the emails, but still no receipt at different email addresses (all gmail). Also, the "view entries" option in editor is showing no entries, even though I sent 4 test forms. Please advise!

[Bmerz]

Yes I am currently having the same problem. Was yours ever fixed?

[Lindsey-Nelson]

Hi - Has this ever been solved? I'm having the same issue

[AcornQuality]

Does Weebly have any idea what's wrong?  This problem is really screwing me up.  They obviously don't want business customers.

[Bernadette3]

Hi @AcornQuality

Sorry to hear you are having trouble receiving your emails. Can you try adding an alternate email address to the form to test out? If that doesn't work, we have the following information from support: 

There are some situations where our emails may be blocked or delayed by your email provider (which we have no control over).

If you can’t find the messages in your inbox or spam folders, and you truly believe the messages aren’t coming through, then we encourage you to whitelist a few of our emails related to your Square Online site to help keep them from being blocked or delayed.

Whitelist the following email addresses by adding them to your contacts:

• hello@weebly.com
• noreply@weebly.com
• no-reply@weebly.com
• hello@emails.weebly.com
• noreply@promote.weebly.com
• no-reply@editmysite.com

Additionally, you are welcome to reach out to the support team so that a rep can escalate this for further research.

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account.