Cant login my account

[sfish]

Hi Guys

I had previous had my account sarahfish@education.com. I need to re-activate and whilst, contacting someone at weebly directly, I'm still having no luck at opening the original page, that I have put a lot of time/effort into doing.

Please help. Have been in Account settings, and the advice I was given was to try to access with an old email, I tried the old email, but the password, it states, is 'invalid'.

Thanks

[Adam7]

Can you try resetting the password to the account with this form, @sfish?

https://www.weebly.com/#reset

Enter in the email address that you used for the account, and it will send an email to it with a link to reset your password.

[sfish]

Hi Adam

Tried the reset: getting this message. What can I do now ? Help!!

[Adam7 · Accepted solution]

You have access to the email address for the account, right? I can manually reset the password and email it to that address.

[sfish]

Yes please

[Bernadette3]

Not a problem, @sfish. We will update you via support ticket with the new password. 

[SteeleGoddard]

Hi Adam, we are having a similar issue. Even when we do a password reset it says the account is inactive? Our website has also been pulled down???  Are you able to look at this? 

www.walkaboutph.com.au 

email starts with “jade@guil......

if you you need to contact me please use the master email or this email (manager@)

[Bernadette3]

Hi @SteeleGoddard Was this site created for you by someone else, and if so, are you still in contact with that person? 

[SteeleGoddard]

Hi, it was created by myself and another colleague within the company who had the jade@guil.... email.

[Bernadette3]

I'm incredibly sorry for the long delayed response, @SteeleGoddard! Are you still in contact with the person who created the site for you? It looks like the issue is actually stemming from a different account under an email that begins with mail@@

If you are not sure who this person is or are unable to contact them, please let me know as soon as possible and I will help you escalate a ticket to recovery. Please make sure to @Bernadette my name when you reply back so I (hopefully) see the notification. Thank you!!  

[NatsArt123]

I also can't log in to my weebly account. Please advize - there seems to be no way in!

My email: [personal info redacted]. Thank you, Natalie

[NatsArt123]

When I log in my website is not there!
natalie-deeb-artwork.weeblysite.com ??????

[Adam7]

Thanks for posting, @NatsArt123. It looks like you have more than one account and that site is in an account under a different email address. If you aren't sure what email you used, log out of the account you are in now and submit a request to our support team using the account recovery form.

[Vbuz]

Hello Adam, 

Can you please do the same for me.

Please see your private inbox for details of my problem.

thanks

[ZachattaxYT2]

I have the same problem

Im@ZachattaxYT or [removed personal information]

My Webstite is zachattaxyt.weebly.com is shows up as 404

I spent so much time on it

I cant even sign in @ZachattaxYT 

[PlaneSpotter]

Can you help me with a login reset? I am not revceiving the emails to reset password. I have tried 20 times!!!!

[Bernadette3]

Thanks for reaching out. Can you please confirm the url address of your site?

[albumrelease]

Hi There

I'm having the same problems keeps saying wrong password or email address but i have not changed them i have log in with my friends account so i can get a message to you. my email address is copyfox@gmx.com

[shahid]

I got a problem with my account I was not able to login into my Gmail now I got back when I try to login into my Weebly account I do not work itz an old account I made it in 2012 kindly help me into the account that will be your most kindness
that is shahid.sami12@gmail.com

[Bernadette3]

Sorry for the troubles, @shashid. This account was closed due to a violation of our terms of service. I'm very sorry for the troubles. You can read more about it here: https://www.weebly.com/terms-of-service

[shahid]

plz help me out once plz this is old account i don't want bad thing to happen plz it a request