Cannot upload favicon

Hi there.
I'm trying to upload a favicon for a website  I made, but keep getting this message:
"Unable to create favicon from this file.  Please try a different file."

I've tried resizing it (making sure it's a square of 64x64 pipxels), I've tried saving it as a .jpg, a .png and even a .ico, but still keep getting the same message.

The website in question is www.dragancraft.com

Please advise and assist.
Thanks,
Jovan

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13 REPLIES 13

I am having the same issue. I updated my two sites this morning and get the same error on both!

https://www.boardandtale.com

https://www.stratosgame.com

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Me too! can't upload my favicon.

PLEASE HELP

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Square

Sorry for the trouble, guys! Our engineers are working on fixing this, so hopefully it should be working soon. Thank you for your patience!

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Hello, I have this same exact issue - is this problem finally fixed?

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Square

Hi @geyiketto This thread is a bit old and that issue should be resolved. Smiley Happy What is the name of your website and the size of the file you are trying to upload? 

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I am having this problem too!

I have like 20 versions it isn't taking any of them. I have checked the sizes. 

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Square

Hopefully this should be resolved soon by our engineers. Thank you again for your patience!

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Any update? Still not working as of this morning...

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Square

We're still working on resolving this, @MaryElizabeth. Sorry for the delay, and thank you for your patience!

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Having the exact same issue! 

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same problem trying to change the favicon in ea-pictures.com, business template.

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same here....

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Square

What is the name of the site and the size of the file you are trying to upload? 

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