Audio help

[Marktc01]

My web site is for my church. We post our Sunday sermons on the site. It takes for ever to upload the sermons, and sometimes has to be restarted 2 to 3 times (because it freezes) before it will finish.

Once I drag the audio icon over I click on the player, up pops a box, I click upload and another box appears, I drag the file to be uploaded to that box. Like above it takes forever for the file to upload, and most of the time it freezes, and I have to delete everything and start over the process.

Am I doing it wrong? Any suggestions on making it easier?

[Erin6 · Accepted solution]

Hmm... Do you notice other sites or online activites being slow as well? Which browsers did you try?

Sorry about this - I'm glad we can troubleshoot together!

[Starworshipper]

This might be a speed releated issue, could you run a quick test for us at the following site: http://sf.testmy.net/SmarTest/combinedAuto 

Once you do that, use the following page to find out how to take a screenshot of the results: http://www.take-a-screenshot.org/

Then, post them here as a reply using the 'Photos' button to attach it: 

[tonylt92]

I have had issues similar to this while uploading pictures. I use Firefox as my main browser, with a number of extensions - too many to mention! Don't know if it's one of the extensions or just Firefox, but when I used Chrome or IE to upload I had no problems at all.

[Marktc01]

[Marktc01]

Did the pictures take?

[Marktc01]

Maybe it's my computer, because I have had issues with all 3 of those.

[Erin6]

If you could follow the steps that @Starworshipper included for you, that would really help us troubleshoot the issue with you! Please post again with the screenshot when you get a chance.

Thank you!

[Marktc01]

Erin, I did

[Adam7]

What kind of internet connection are you using? Is it wireless? It looks like from your screenshots your connection is a little spotty and would likely make uploads a little slow.

It's also worth trying @tonylt92's suggestion and using a different browser, too.

[Marktc01]

It's not wireless. I've tried 3 different browsers. Chrome seems to work best.

[Erin6 · Accepted solution]

Hmm... Do you notice other sites or online activites being slow as well? Which browsers did you try?

Sorry about this - I'm glad we can troubleshoot together!

[Marktc01]

The only issue I've noticed is when uploading an audio file to the web page. It will sometimes freeze or just stop and start over. When it does this I have to delete the player and start over for it to work. 

[Adam7 · Accepted solution]

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@Marktc01 wrote:

The only issue I've noticed is when uploading an audio file to the web page. It will sometimes freeze or just stop and start over. When it does this I have to delete the player and start over for it to work. 

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That gels with the upload timing out, although I can see how that would be less than optimal when adding audio. Thanks for the extra info!

[Kraftpaper]

Hello. I'm new here. I just created a site for our church. For our sermons, I'm using a blog page type. Each sermon is really a blog entry. I've not had the problems you've mentioned. Is this is way your sermon page is set-up? http://www.medwaybaptist.org/sermons

If not, then you might want to consider it. I have comments turned off. However, some of the features include auto archiving and tags for the blogs (sermons) for better searching. I'm not using the tags yet.