My website is not loading on mobile at all!! I have PRO account with Weebly for 6 years and pay every month to Weebly and Square. Hosting is from Weebly as well.
I have this issue for the last 3 months. The nature of my business requires booking appointments online. But if the client can not open my website on mobile they can not book an appointment. I am receiving emails, texts, and calls from my clients saying they can not open the website. I am losing business, a lot of business. It took me 6 years to build my website, Google account and online presence, but now all this hard work just ruined. Because Weebly does not work and the representatives do not provide any support.
For these 3 months, I have contacted support several times over email, calls, and sent screenshots and screen recordings. I have received always the same response "everything looks good at our end" and they just hang up. Unfortunately, plus to nonexisting support, Weebly representatives are also very disrespectful. If you do not speak "SEO and HTML" they will treat you like an idiot and give advice something like "type correct URL", "make sure that you connected to internet", or it is "local issue with internet" (yes sure I am located in a very rural area 30 min from Manhattan NY). My family, my friends, my clients, and I tried to open a website in different states and even countries including NY HI CA TX, from different browsers and different mobile devices, and the website just not loading.
Weebly representatives give one answer that I see a lot in this forum as well "site works perfectly fine on my end if we can not rerecreat the issue we can not help". How convenient! This is how all attempts to seek support ended up. They do not answer emails for 3-4 weeks. Weebly ignored my requests for a refund for the months my website was useless.
I lost hope to receive technical support, so I have one last question how long do you think clients will tolerate this?
