Where do you track support issues

[ACn1]

Can't see where you can track support messages sent. Formerly held under "support">"my activities".

Can anyone throw some light on this?

[Bernadette3]

Hi @ ACn I believe that was a feature of the old platform. The newer one does not have that option available. I can submit feedback for you if you like!

[ACn1]

@Bernadette 

Why would such a feature be removed? Issues should be trackable - it's a normal part of any b2b service. 

None of us can check to see if and when issues are being dealt with. And I have a history of issues which were never fixed though they were simply marked off as "resoved".

Why do we have to ask to re-instate the features? Did anyone ask the Community what it wanted prior to the changes.

Has anyone communicated to us a comprehensive list of all the changes have been made to the platform. I'm sure a few positives as a PR exercise will have been identified.

I would request that this feature be put back in immediately.

[Bernadette3]

I'm not sure why it would be removed, @ACn. I don't make those decisions nor do I write the code. I definitely see the value in being able to see a summary of your past requests though, and you can also see the same information from your email box. If you search "weebly" or "zendesk" you should be able to filter the support tickets you have sent. 

[ACn1]

@Bernadette 

I know you don't make the decisions. But am I assuming you facilitate the communication channel between the users and those who do, especially as the "Community" now seems to be the first level of technical and admin support.

The underlying point is that changes are made and we, the users, find out only when we need to use the technical or admin feature, and discover it's gone.

When you sign up for services, which are in part why we sign up, it would be a least be polite of Weebly to let us know that they have been removed.

That's it. Thank you.

[Adam7]

I can appreciate that, @ACn. We're actually planning on adding this back in, although I'm not sure how long that will take.

[ACn1 · Accepted solution]

@Adam  Thank you for the update.