SSL Certificate not renewing

[HCNSAdmin]

I put in a ticket for this last week and have not received a reply. Website was showing up as not secure. I tried to renew the security certificate but it has been in this state for the last week:

" SSL certificate is being configured. Check back later."

Is there something I can do to fix this?

http://www.hampshirecooperative.org/

[Adam7]

No problem! I checked your site and it looks like the certificate finished configuring. I'm not sure if that was a problem on our end or if it was our SSL provider, though. Let me know if you have any further trouble!

[webEVT]

Hello Adam,

My website seems to have the same issue. It is etvoilatheatre.net.

Thank you for your help.

[Adam7]

It looks like you have some extra DNS records which are causing some trouble, @webEVT. You should remove the "A" records for the root domain that are pointed to the IP 216.239.32.21 (in red in this image):

[ChrisCartwright]

Still waiting for my site chriscartwrightcomms.com to have a SSL certificate? Causing me major problems as recently launched the site and visitors are wary of viewing it with no secure padlock icon. Any ideas how long it will take before the SSL certificate is issued. Thanks for any help on this

[nasko1983]

Hi Adam I have exactly the same issue. Could you pls help. It has been few days now.

http://www.theharborgrillbi.com/

[Adam7]

Did you still need help, @nasko1983? I checked your site and it's showing as secure for me, and I see that our support team has been looking at your account.

[nasko1983]

Adam. Thank you. I am all set. The support team

fixed it.

[Adam7]

Ok, glad to hear that!

[KK31]

Can you start the process over for the certificate on my site? It suddenly stopped working after being fine for years.

Other people are having the same issue. Support just gets me a robot chat.

www.oppositeofwork.com

Thank you.

[Adam7]

Hi, @KK3. I've issued a certificate again for your site which looks to have resolved it for you. Let me know if you're still having trouble, though.

[KK31]

Thank you!

[COTE-Esther]

Could you please renew ours at www.childrenontheedge.org too? Your support team are saying they can't because we use a third party 'Deflect' service. But we have done for years and it works fine (we have to use this as Weebly won't show content in Uganda and that's where a large proportion of our work is based). We've been with you for nearly a decade and find these policies bureaucratic and discriminatory. The use of Deflect is our only work around and you could easily manually reconfigure the certificate. We are losing funding everyday for our work at this crucial time where children are cut off from services. Please could you be helpful!

[cpfb]

Hi, my site still says that the SSL certificate is being configured. It has been like this for almost two weeks. Help please.

www.cpfbnutritionnuggets.com

[Bernadette3]

Your site should be loading securely now, @cpfb Thanks for your patience! 

[cpfb]

Thank you!