Refund

[Kuledoode]

I would like a refund for the basic plan but I would like to keep the domain name and use it elsewhere.

Please advise.

[Bernadette3 · Accepted solution]

Hi @Kuledoode

It looks like you used a domain credit for the domain name. If you reach out to our support team, a rep will be able to provide a prorated refund (total cost - value of domain credit). Please reach out to the team within 30 days of purchase to request the refund. 😊

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account.