My video failed to encode. What do I do so I can upload it?

[Thedreamer]

[Note: The title of this post has been edited by a moderator.]

I keep trying to upload videos that are below the 1GB maximum but when they complete buffering, I get the error: "Video failed to encode".  Any tips?

[Adam7 · Accepted solution]

If you're getting an error trying to encode a video after uploading, try the following:

• Make sure there are no spaces or non-alphanumeric characters in the filename.
• Try exporting the video as a new file.
• Try converting to a different format. Valid formats include MP4, AVI, and MOV.

If you don't have a program you can use to export or convert the video, checkout Handbrake. It's totally free!

[LCG]

Which formats are not supported?  I uploaded an mp4, and it failed to encode.

L.D.

[Adam7]

MP4 is a supported format - try re-encoding the video into another format, then back to mp4. It's possible something is a little funny about the current encoding.

[Halshack]

I too today am having this proble. Ive uploaded 2 videos previously with no issues. Used all the same parameters as the first 2 and I cant encode it. The only diff here is the video itself. I had issues getting the video into 720p. This version of this 3rd video is a 540p. Is that the problem? Otherwise nothing is different. Its less than 1 GB (around 500) and its Mp4. Thanks so much

[Adam7]

Can you try again, @Halshack? Our engineers resolved an issue last night that was impacting uploading videos.

[drcolleeng]

Hi Adam!

You've been immensely helpful to me several times in the past and I'm hoping you can help me with a video upload issue. Since last night, I've tried to upload an MP4 video to my Weebly site probably about 15 times and it always ends on "video failed to encode." It's a bit smaller and in the same format as other videos it lets me upload, so I can't figure out what the issue is. I tried a tactic I saw on a thread about making sure the file name doesn't have spaces, but that didn't work. Can you help? Thank you so much!

[Bernadette3]

Hi @drcolleeng There was an issue with videos not encoding a couple of days ago, but it should have been resolved. Are you still running into this error and if so, can you try logging in from a different browser in private/incognito mode? 

[drcolleeng]

Thank you so much for responding, Bernadette! I just tried going into a different browser (MS Edge) incognito and after two tries I still got "video failed to encode." I also tried incognito in Chrome and same thing. 

[Bernadette3]

Thanks for verifying. I'm checking in with the advanced support team to see if the bug has re-appeared. 

[EricCarlson]

I'm having the exact same issue: Pro Account and unable to upload a 116MB mp4. This has been a routine, recurrent problem for me over the past couple months. 

[ajstaker]

I am having the same issue. So far I have removed spaces from file names, used multiple browsers, and tried mp4 and mov formats in and out of incognito modes.  I had 3 files videos, all made exacly in the same way. The first one worked, and then the second two have continually failed to encode. I am a teacher, I pay for this site and I should be able to upload simple small videos.

[Adam7]

Thanks for posting about it, @EricCarlson and @ajstaker. If you haven't done so yet, can you contact our support team about your videos? If this is an issue on our end this will help get it in front of our engineers faster.

[BrettGrendahl]

I've been having the same issue.  One of 3 videos uploads fine.  The other two fail to encode.  Same file types and length.

[Adam7]

Try exporting those two videos as new video files with different names, @BrettGrendahl.

[woodcny]

None of the solutions you've suggested seem to work.  Even after using HandBrake, the videos fail in the encode process.  It is appalling that this problem keeps happening.

webmaster at woodcny@gmail.com

[Adam7]

What options did you choose with Handbrake? I know I've done this in the past and certain types of choices don't re-encode the video and simply change the container type of it. I am definitely not any kind of expert on video encoding, though.

[lostbobafett]

free but it wants to also run .NET ?? !!

[Sunaverse]

Hi.  I had same problem but when I switched to uploading via Google Chrome (instead of Safari), it uploaded immediately.  I was shocked.  First make sure you have no spaces in video name.  Hope it works for you!

[ReadySetGoWeb]

I think I might have figured out that it is only videos that I've trimmed that I'm having trouble uploading. Have others found this to be true also?

[d7]

Problem:

Video encoding intermittent failures. (One MP4 video uploads and encodes perfectly, but the next fails to encode.)

• i7-5390
• 88GB RAM
• WIN10-64GB
• Chrome (updated)
• Fiberoptics internet (200MB download 50mb upload)

The two (2) videos that loaded just fine have file sizes of 440Mb and 376MB. Time length 2:45hrs and 3:10hrs. They have spaces in their file names, yet I had NO problems.

The other two (2) videos that FAILED to load have files sizes of 486MB and 503MB. Time length 3:45hrs and 4:10hrs. They DO NOT have spaces in their file names.

NOTE: These are Camtasia recordings. The first (morning) recordings uploaded just fine. However, in the afternoon when we created our second recording for the day, these files failed to encode properly. 

Are file sizes OVER 450MB the issue, or videos longer than 3 1/2hrs?  Or is Camtasia's second recording jacking things up?