Delete my original payment method, when it is not on the Account/Payment Methods page?

[Chasey_Chasem]

I initially created this account with my personal PayPal account for payment.

I want to change this to the corporate PayPal account, so I go to the "Account" page.

When I click on "Payment Methods" there are NO methods listed. My personal account is not there.

When I click on "My Services" it shows that all of the services are charged to my personal PayPal account (as expected), even though that account is not on the "Payments Method" page.

So, I add the corporate account and change each of these payment methods. All looks good until the last service, when I select the wrong payment method and my personal account is selected. But I want to delete this account as a payment method, but it does not show up on the "Payment Method" page, so I can't delete it.

How do I delete this account?

[Adam7 · Accepted solution]

Ah, ok! Thanks for clarifying. I've removed the other profile from our end. Can you double-check and let me know if it still shows as an option now?

[Bernadette3]

Hey there. Do you still need help with this? I noticed you have a Paypal account listed under Payment Methods, and all of your services are assigned to this same account. 

[Chasey_Chasem]

Yes, I do. Because my personal PayPal account info is still associated with this Weebly account. I can select it as a payment method. I want it removed.

[Adam7]

Which service is the last one for you? I checked all the services listed on your My Services page and they all have the same PayPal billing method assigned to them.

[Chasey_Chasem]

OK, I'm not communicating my problem correctly.

My personal PayPal account (the original payer) has been removed from all services; however, it still exists in Weebly and can be selected from the drop-down list on the "Payment Details" page. This page is displayed when changing the Payment Method for a service. This payment service for my personal PayPal account (the original payer) appears as "PAYPAL" without any email/account address in the drop-down list. The new payment method includes the account (email) info.

Even though only one account (the business account that I want to keep) appears on Payment Methods page, there are two payments listed in the drop-down list mentioned above.

I want my personal account removed from the drop-down list, so it can't be selected anymore.

[Adam7 · Accepted solution]

Ah, ok! Thanks for clarifying. I've removed the other profile from our end. Can you double-check and let me know if it still shows as an option now?

[Chasey_Chasem · Accepted solution]

Adam, thanks, that fixed it. (I knew that the problem was going to be difficult to explain!)

[Adam7]

No problem! Glad to get that sorted for you.

[cubmom04]

I can't do this either. I emailed 5 days ago and haven't gotten a response, and there's no way for me to change the payment method. 

[Bernadette3]

Hi @cubmom04 It looks like a support rep replied back to you a couple days ago. Please make sure to followup with the rep if you have additional questions. 😊