How do we get a refund for cancelled subscription?

Hi there,

We have changed over to WordPress because Weebly could not support everything we need to do on our website. We believed the subscription to be cancelled but got charged a monthly renewal fee on Friday February 14. How can we ensure that the subscription is cancelled and be refunded for the payment?

Thanks,

Regards:

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Square

Hi @burakdurmaz Sorry to hear the service is not going to work out for you. I'm happy to look into this for you, but I do not see any paid services in the account you are logged into. 

Can you confirm the name of your old site? 

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