Having trouble renewing my domain

Hi,

I am having trouble reviewing my domain.

My domain name is expired and I am trying to renew it but it doesn't allow me, on the checkout page it says ''Can not extend this service'' after clicking on the purchase button i tried over 5 times and have been charged $52.80 a total of $264 and I spoke to the support team and they are taking there time it's been always 2 weeks help my business is down.

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