how do I return my device

[bethscardsbotiq]

I only used it twice and have now closed my shop  I need to return the device

[TheRealChipA · Accepted solution]

@bethscardsbotiq Sorry to hear that.  I looked up Square’s hardware return policy.  The answer to your question depends on how long you’ve had the hardware.  Here’s a screen shot of the policy that can be found at this URL — https://squareup.com/help/us/en/article/5148-square-hardware-limited-warranty-and-returns

Best wishes,

[bethscardsbotiq]

thank you, I have had t more then a year. There's nothing wrong with it, I just don't need it anymore.  I'm not sure if I get charged just to have it in my possesion.  I'll need to do some research.  Maybe I can sell or gift it?

[TheRealChipA]

You should have purchased it outright, so it it yours to sell or give away.  As long as you aren’t using any Square Add-on services (like marketing, or Teams Plus, etc) that have a monthly charge you shouldn’t get charged anything.  You can go here to see if you have any month subscriptions services that you pay for — https://squareup.com/dashboard/account/pricing.  If you do, just cancel them.

And, of course, if you aren’t sure, just call Square Support at (855) 700-6000

Regards,