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Is there a way to make it so that I have to accept an appointment for it to be scheduled?

  • How do I make it to where I have to accept an appointment before it can be scheduled?
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Square Community Moderator

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Hello @admohamed and welcome to the Community!

 

From Overview in your dashboard, you can see your pending and upcoming appointments as well as client messages at a glance. 

To confirm a pending appointment, click Decline or Accept. Your client will be notified of your response. 

  • If declined, the pending appointment drops off the Overview page and your calendar.
  • If accepted, the appointment moves to your Upcoming Appointments and is confirmed and reflected on your calendar.

Click any upcoming appointment to view the appointment details, make changes, or cancel the appointment. 

You can also accept appointments directly from Calendar. Pending appointments appear on your calendar. Click any pending appointment and click Accept or Decline.

 

Hope this helps!

Ashley C
Community Moderator, Square
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Square Community Moderator

Hey there @SeasonsSalon 

 

When you have your booking setup for approving and declining your appointment your customers will still be able to book their appointments but their booking will not be valid until you confirm it in your calendar.

 

This is the setting I am referring to here: 

 

And here is the legend for how appointments will look when your customers book but their appointments aren't confirmed: 

 

I hope this information is helpful!

JJ
Community Moderator, Square
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