How do I give my new phone access to my square appointment scheduling?

[LS2]

How do I give my new iPhone 8+ access to my square appointment calender to book appointments, etc? I sign into my Square Appointments as it is my account but am then denied access to my appointment calender on my new phone.?? Help

[EJ_]

Hi @LS2

That sounds a bit strange. You should be able to sign into your Square Appointments app with the same email address and password combination as before and have full access. 

Were you receiving any specific messaging or error message? 

[LS2]

Hi EJ,

it wouldnt let me use the calender part of the ap even with my email and pasword. on my new phone.

So I deleted the transferred Ap and then re-downloaded it from the Ap store. Opened it and 

Then my email and password allowed me full access to my account again to schedule and view appointments etc.

Phew. 

Best

LS2

[EJ_]

Glad to hear everything's working for you again @LS2

Let us know if you run into anything strange or have trouble with signing in again. 

[deelyn4]

I am having the same issue, or similiar.  I have the Square appt app on my ipad.  log into account and it says "No Appointments Access"  "You don't have access to Appointments on this account.  Please contact the owner of this Square account to get access."

Deleted app, and reistalled...same issue.

[Tom]

Hi @deelyn4,

Thanks for reaching out and sorry to hear about the trouble with accessing your appointments.

Is there any chance you may have set up another account under a different email or added a different location? To see if you have additional locations, head over to the Locations tab in the online Square Dashboard. If you're an employee, you may need to check in with the account owner and ensure that the proper permissions are enabled for your profile in the Staff tab as well.

Hope this helps get things going in the right direction. Let us know if anything else comes up.

[KidsFunStop]

We have been experiencing the same error on our primary square stand / iPad. I have tried uninstalling and reinstalling and nothing seems to work. We only have one active location. This happened suddenly and we have not been able to correct if for weeks. We emailed support and after a few days, we received an email that was not at all helpful. Any assistance is greatly appreciated. 

[nika]

Hey @KidsFunStop- 

Were you also able to check the Team permissions from the online Dashboard? This sounds like a permissions issue.

Sorry the support email you received wasn't helpful. You may want to go ahead and call our CS team if this is still happening. They'll be able to investigate.