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hotelorleans
‎07-19-2022 07:09 PM

Does Square still offer the Customer Display Beta app?

Hello. I would like to use one of my other iPads as a display for my Square POS App. How do I do this? Does Square still offer this feature?

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TheRealChipA
Square Champion
‎07-20-2022 06:05 AM

In response to hotelorleans
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Still looking at a few things. The option is clearly on my iPad POS. Trying to figure out what the explanations might be for it not being on yours. It should have nothing to do with the fact you don’t have a stand. 

just waking up. I’ll reach out once I have more. This could be related to a glitch in your account, though. Square support number is (855) 700-6000 if you want to be sure that’s not the case, for now. 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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TheRealChipA
Square Champion
‎07-19-2022 07:16 PM

@hotelorleans Do you mean the functionality in this help article -> https://squareup.com/help/us/en/article/5492-customer-display

 

If so, it still seems to be supported, but doesn’t seem to be in beta any longer.

 

Regards,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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hotelorleans
‎07-19-2022 07:19 PM

In response to TheRealChipA

Hi Chip,

 

You’re correct, what is mentioned in the article is what I need. I have already seen this article various times, but it has not been any help to me, as there is not an option that shows “Customer Display” like it says.

 

Why is this?

 

Thanks for your help.

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TheRealChipA
Square Champion
‎07-19-2022 07:48 PM

In response to hotelorleans

From the latest POS, go to More -> Settings -> Hardware. Scroll down to the bottom of the various hardware options, and you’ll see Customer display. 

your POS must be an iPad. Not Android or anything else. 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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hotelorleans
‎07-19-2022 08:10 PM

In response to TheRealChipA

Hi Chip,

 

I am currently using an iPad Pro as my POS and still do not see this option. I wonder - do I need to setup payments through credit cards for it to work? Or do i need the second generation of square stand?

 

thanks

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hotelorleans
‎07-19-2022 08:14 PM

In response to hotelorleans

I currently do not have square stand because we are only taking cash through square

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hotelorleans
‎07-20-2022 05:58 AM

In response to hotelorleans

Hello?

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TheRealChipA
Square Champion
‎07-20-2022 06:05 AM

In response to hotelorleans
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Still looking at a few things. The option is clearly on my iPad POS. Trying to figure out what the explanations might be for it not being on yours. It should have nothing to do with the fact you don’t have a stand. 

just waking up. I’ll reach out once I have more. This could be related to a glitch in your account, though. Square support number is (855) 700-6000 if you want to be sure that’s not the case, for now. 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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TheRealChipA
Square Champion
‎07-20-2022 06:39 AM

In response to TheRealChipA

@hotelorleans So here are a few things to check.  Some of them might seem obvious to you, but I’m covering all of the bases.

 

  1. Your iPads (both of them) bust be at iOS 12.0, since the latest Square POS software has that as its minimum requirement.
  2. Make sure you have the latest version of Square POS on both iPads — version 5.95 as I write this.
  3. As I mentioned earlier, the customer display setting has been moved on POS!  It is no longer where the help document says it is.  It is under More -> Settings -> Hardware. Scroll down to the bottom of the various hardware options, and you’ll see Customer display. 
  4. Make sure WiFi is enabled on both devices, and that Bluetooth is disabled on the iPad you will be using as the customer display.

If none of these work, then you’ll need to get on the phone with Square Support.  But, there does not seem to be any requirement that you have a Stand — only that you have two iPads.

 

Sorry I can’t be of more help.  I hope something here works.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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hotelorleans
‎07-20-2022 06:52 AM

In response to TheRealChipA

Hello. Thanks for your help. Unfortunately, these steps are not working. I will reach out to their support team however. Thanks again

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chesaoysters
‎09-01-2023 03:27 PM

@hotelorleans Did you end up getting a resolution from support?

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