Your reply is exactly why the power off feature is needed for users that don't use the device daily or even weekly!!!
While in sleep mode the device is still pulling power. It's called uA or "micro amp" draw.....while this may be a tiny amount of power, it's cumulative effects are exactly what's causing the issue over days and weeks. This cumulative effect bricks the device dead.
I'm sorry but I'm not going to babysit a device daily or even weekly that I only use a handful of times a month....to suggest that users do so, is frankly, ridiculous. I have enough junk to deal with running my business and I don't think it's that much to ask, in 2022, that a device I'm using has the ability to be COMPLETELY shut down until I need it....so that I can charge it, throw it in the truck and be confident that when I need it, that it will actually power up and hasn't been driven to dead by uA draw during a "sleep" mode....vs a no Amp draw in a power off condition. Thus retaining the majority of its charge for WAY longer time periods...AND MAKING IT A RELIABLE MACHINE FOR OCCASIONAL USERS, rather than a weekly, bi weekly or daily baby sitting hassle....which will not be practical in yhe real world. Thus making a product I paid money for, no better than an expensive paperweight.
While I understand your reply and everything in it, I still think it's unreasonable and not a reality based reply for occasional users. We are the customers. We are the users. We are the only reason why SQUARE exists.....so asking for such a little thing to be fixed and being ignored doesn't settle right with me. Any good company would take the feedback and issue a fix....not give literally YEARS of lip service, "instructions on how to use it" and excuses for something that is So Very Clearly an issue for multiple users....and that's only counting the ones you can see and that have stepped up to day something. Wonder how many people just said "screw this junk" and walked to another processor that provides equipment that works normally and fits their needs? I'm an occasional processor and I'm really considering just letting my bank handle my merchant activity for $12 a month n 2.6⁹⁹% just to have equipment that I can rely on without it being another pain in my rear either daily, weekly etc just for a charging issue.
Not trying to be a jerk... but square should've had this dealt with in 6 months after the device release....not arguing in favor of its clearly bad design for years afterwards. Even if you can't or won't supply a manual power off function then you should update the firmware to completely shut the device off after 8 hours of inactivity. That's reasonable and wouldn't affect anyone past needing to power it on at the start of business everyday. For the rest of us the battery will still have power 3weeks out from last charge so we can function when we need to, rather than just being completely screwed because we didn't babysit a little white box "properly."
