[Improved] Deliver up to 10 miles using on-demand delivery

[Ryan_M]

Exciting news! We’ve made some updates to on-demand delivery so you can reach even more customers. 

When you sign up for on-demand delivery and use DoorDash as your courier provider you can offer delivery to customers up to 10 miles from your business ($1 per additional mile after 5 miles). 

With on-demand delivery from DoorDash you can enjoy commission-free delivery of 5 miles or less for only $6.99* plus a $1.50 Square dispatch fee per order.

*For sellers located in California delivery for 5 miles or less is $8.99. Delivery up to 10 miles does not apply to businesses located in Manhattan.

Create a free Square Online ordering page and try on-demand delivery to get reliable delivery using professional couriers today: https://weebly.com/app/square-sync/auth/square?onboarding_type=self-serve-ordering

Already have a Square Online ordering page?

Learn how you can use on-demand delivery: https://squareup.com/help/us/en/article/6925-on-demand-delivery-faq

[#2]

@MAXSDELI @TripleC @grovetealounge @Karemrg @HaleyRay @Pythagoras101 

Updating this thread to say that this delivery radius extension is now available and enabled for all sellers. You can read about how to set up "On-Demand Delivery" in our support article: https://squareup.com/help/us/en/article/6925-on-demand-delivery-faq 

[HaleyRay]

This is great! When does this go into effect for current users?

[Ryan_M]

@HaleyRay We are slowly rolling this out for all sellers. Once it has fully rolled out, you will be automatically opted-in. Any seller who has On-Demand Delivery enabled and Doordash as their courier will get the extended radius of up to 10 miles. I will update this thread once the rollout is complete! 😁

[Pythagoras101]

we would love to advertise this to our customers! how will we be notified when this rollout is completed? 

[JJ_]

Notifications will be sent via email @Pythagoras101

[Santamariabbq]

Also note they give the entire tip to the driver.  We have had 50.00 tips go to a drive that drove 3 blocks.

[Karemrg]

Yes! When does this go in effect for current users?! 

[Ryan_M]

@Karemrg We are slowly rolling this out for all sellers. Once it has fully rolled out, you will be automatically opted-in. Any seller who has On-Demand Delivery enabled and Doordash as their courier will get the extended radius of up to 10 miles. I will update this thread once the rollout is complete! 😁

[Karemrg]

If this is a staggered rollout, how will we know when it's activated for us, specifically? Obviously, so we can also update our customers.

Essentially wondering if we have to wait until it's rolled out for everyone or if will we get a head's up when it's rolled out for us?

[Ryan_M]

@Karemrg There will be email notifications going out and I will also update this thread once 100% have access. 

[Karemrg]

So I should get a specific notification from Square indicating the new delivery radius has gone into effect, correct?

[JJ_]

Yes, you will get an email from Square @Karemrg! 

[grovetealounge]

We will have so many customers excited to hear this!

Is this currently available? And if so, who shoulders the cost burden of the additional mileage - our customers or us?

currently, our customers pay the delivery fee and the dispatch fee. I would choose to pass the additional mileage cost on to my customers, but don’t see a way to select that as an option with how the current settings are listed in our online store

[Ryan_M]

@grovetealounge We are slowly rolling this out for all sellers. Once it has fully rolled out, you will be automatically opted-in. Any seller who has On-Demand Delivery enabled and Doordash as their courier will get the extended radius of up to 10 miles. I will update this thread once the rollout is complete! 😁

To answer your question about "who shoulders the cost burden," It's based on how you set up your delivery fees. For example, you can configure your delivery fee so customer pays the full fee and the customer would pay for the additional mileage. However, if you offer free delivery over a certain amount then the seller would pay for additional mileage.

[Santamariabbq]

You can pass it on. But be carefull the system gives 100 percent of the tips to the driver. All of it.. your staff will not be tipped

[TripleC]

How do we opt in for this?

[Ryan_M]

@TripleC We are slowly rolling this out for all sellers. Once it has fully rolled out, you will be automatically opted-in. Any seller who has On-Demand Delivery enabled and Doordash as their courier will get the extended radius of up to 10 miles. I will update this thread once the rollout is complete! 😁

[MAXSDELI]

Nice! How do I go about adding this option to our account or current site?

http://eatatmaxs.square.site 

[Ryan_M]

@MAXSDELI @TripleC @grovetealounge @Karemrg @HaleyRay @Pythagoras101 

An update for everyone: The DoorDash radius extension has been rolled out to all sellers who had "On-Demand Delivery" enabled before September 28, 2022. For those who enabled after this date, we are still working on it! We will keep this thread updated!

[MAXSDELI]

Thanks Ryan.

So, to be clear, if a customer lives within 10 miles of MAX’S DELI and chooses Delivery, we’re good to go?

Nice!

[Ryan_M]

@MAXSDELI Yes, as long as Doordash is the courier. 😁