Enabling payment processing

[AdloJewelry]

It says that my payment processing is disabled for my website even though it says that I’m connected to square online orders. Please help what do I need to do to be able to take online orders?

[Sam_400º]

Hey @AdloJewelry - welcome to the forum! 

I'm gonna be a bit annoying I think, but as this is part of your account set up I think it's going to be quickest to give Square a call. 

There can be several different bits that all need to be filled in and active, so rather than a ping pong of "have you tried" & "check this bit"

Call Square Support on 0800 098 8008, Monday to Friday, 9 AM–5 PM. You can use the callback option if there is a wait.

[Lou8 · Accepted solution]

Hi @AdloJewelry , thanks for posting 👋.

If you get this error message on your Online Overview Page, it usually means that your Square account is not activated for card processing yet. I'd suggest reviewing our support article Get Started with Square to make sure you've completed all the necessary steps of your account creation.  

You can also check which steps need to be completed from the home page of your Dashboard: 

If you're still unable to activate your account, you can contact our Support Team as @Sam_400º suggested !