Feature Request: More Pickup Prep Time Options

[gelatofiasco]

[Note: The title of this post has been edited by a moderator for clarity.]

Hi,

I'd like to request that the team adds "10 minutes" as a pickup time interval. In a cafe environment, there's a big difference between 5 minutes of prep (too short when there's several orders) and 15 minutes of prep (too long when there's just an order or two).

Right now the options are: immediate, 5 minutes, 15 minutes, 30 minutes, 45 minutes, 1 hr, 1.5 hrs, etc.

Thanks!

[Valentina]

No update to share on this front just yet, @NamuSF - but we'll be sure to drop back by and update this thread when additional changes are made to the Order prep time settings. Make sure that you're subscribed to this thread if you'd like to receive a notification when a post is added here.

[DSander]

Why would this take so long to implement. Just change the form setting to an open choice on time instead of preset choices. 

[hellostix]

Please add a 20 min option for prep time! we need it. Got lots of angry customers..

[SGBBeez]

I think it would be very helpful if we could either set a custom Pickup & Delivery prep time or just have more options. Right now it jumps from 5 hours to 1 business day which causes us an issue.

Currently, we presale a lot of our 4-packs for pickup and delivery. To avoid confusion with consumers on the presale, we set fulfillment timeline to 1 business day (they go on sale at 11 AM on Friday for pickup/delivery on Saturday) on the day they go on presale, and change it back to default one the "presale" period has ended.

Unfortunately, this seems to push the delivery time back a week instead of showing the delivery window for the following day, it shows it for the following Saturday. 

If we had an option for a 12 hour delivery & prep time, it would solve this issue for us. Honestly, even with the one business day setting for Pickup & delivery prep time I'm not sure why it's pushing it back to the following Saturday, because we have the "delivery estimate" time set on the low end at 1 minute.

Thanks in advance.

Brandon

[AshleyK]

Hey! I just wanted to let you know that I've merged your post with an existing thread so we can keep all the feedback in one place. Thanks for taking the time to share your thoughts regarding our online store. 🙂

[Linhdora]

I run a meal prep service and I would like to be able to have a ordering time cut off.  Clients can order starting Sunday and stop ordering on Friday at a certain time for delivery or pick up the following week on certain days, ie, Monday, Tuesday, Wednesday.

[same]

Is there a way to set orders for every 15 minutes. I am aware of limiting the amount of orders (which never worked for us), but can I set the available time slots to every 15 minutes?

We seem to be getting orders at irregular intervals, for example, a pick up is scheduled for 6:15 and then another for 6:20. 

Even if the limiting did work, it makes no difference if a customer can select any time. 

[PreOrder_Apps]

Hi. If you're not able to get this solved the way you want it, let me know. We're an official Square Partner and have a custom, white-label mobile app service for Square Businesses that has really easy and powerful pickup checkout options built in, with real-time Order Status Alerts, etc. 

Your Mobile App will basically allow you to set the Pickup Times to 15 min intervals and control "Order Cutoff" Times (both start and stop) for each day individually if you want. The screenshot below is just an example of how many easy features we have in our Checkout Flow that help.

[Molo]

We can adjust our online order prep time to 5 minutes, 10 minutes, 15, 30, etc. but not 20 or 25 minutes, which is our sweet spot. Is there any way to include 20 or 25 minute prep times? 

[ashc]

Hey @Molo,

I moved your post to an existing thread we're tracking for this feature request.

There's other sellers in here asking for the same time intervals as well.