Tip dilemma

[tranquilityskin]

I have been asking square for years to separate the service total from the product total so clients can tip on only the service amount. It’s very awkward to have to tell a client “if you want to tip me please don’t hit the percentage buttons but use the custom tip button”. And then proceed to tell them their service total so they can figure out the tip. Or they hit the percentage button before you can tell them and they’ve tipped you an inappropriate amount. 
Anyone else have this issue?

[Ellestudio · Accepted solution]

I ring up two separate transactions. I ring up service first (I mention that clients seem to like to see product and services as two transactions on their statements). 
It would be nice to have this all in one transaction but this is my best remedy. 
I think it sits better w clients separated in two transactions; it breaks up the “ouch” of everything added up all together. 🙂

[VanKalkerFarms]

This is definitely a good approach to the situation.  It has its benefits too.

[AdamB]

Thanks for posting this, @Ellestudio! I marked this as a best answer in for anyone else that has the same question as @tranquilityskin, but hopefully we can build in something to support this in a simpler way.

[MARLENA]

I have this problem all the time. This needs to be fixed. 

[camzsquare]

Ditto! I try to remember to state what the service total is. I also try to ask if they would like their service and

retail total rung up separately. It would be nice though if it could be separated somehow. 

[Katerobertshair]

I agree, Square needs to fix this. I always have to tell clients what the service cost is vs the products. I like the idea of ringing it up separately like someone else already stated. But honestly, we shouldn’t have to do that. Square needs to fix this. 

[AdamB]

Hi again everyone - one additional note: if you'd like us to add this I highly recommend making a post as a feature request. Posts made there gain high visibility with product teams and have statuses we can update to better inform you of what may be happening with a particular request.

[IanMcAllister]

Hey All - Thank you so much for submitting this feedback and I hear you on the need for more granular tipping settings/calculations. We don't yet have this feature on our roadmap as this would be very complex to execute, but we definitely want to improve the tipping experience for y'all over the next year. We are observing feedback here in the Community and continuing to explore opportunities to resolve the issues the current tipping process is causing for y'all. And please keep the feedback coming. Hearing from you helps us find the biggest opportunities to improve your experience with Square and keeps us getting better!