Weebly Site Editor ERROR

I have added an "Email Subscription" section, and made some changes to it, and for some reason the section became duplicated (it appears twice, both in the site editor and in the published version). I am trying to remove this duplicated section by clicking on the section, and selecting "Delete" at the bottom of the section properties. When I attempt to delete this section (which appears twice in the layout), I get an error message: "

An error has occured
There was a problem performing your request, please reload the editor"
 
Reloading of the editor does not lead to a different outcome; the duplicated section is still there and I have not been able to delete it. What else I tried:
* Editing the text in the section; editing it in one of the sections, makes both sections take the updates, so it truly confirms that it's a duplicated section.
* When I go to re-arrange sections and try to move the duplicated section up, only one of the duplicated section actually moves up; the "second one" (which is identical) is always stuck at the bottom in it's original position.
* When looking at th list of sections and arranging them, the Email Subscription only shows up once there; it's only in the preview that it shows up twice.
 
Please advise how to remove the duplicated section but keep the rest of the site intact.
 
Thank you for any help!
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Square

Hi @FinistDesign It looks like you just spoke with a chat rep and she is going to escalate your request. Thank you in advance for your patience. Smiley Happy 

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Yes, that's correct. So far this is what I have learned from Weebly support team:

1. "We have a known bug that was causing that to happen a little while back so we are seeing if it is the same issue"

2. "... an issue that we need to escalate that is preventing the section on the bottom from being deleted (and also caused that weird duplicating).... when that is fixed , they will email you to let you know all is working...."

In summary, this appears to be neither an interface nor a PEBCAK issue, but an actual problem with the webpage component that's going to be addressed by the Weebly dev team.

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Square

Thanks for the update. I'm sure this will be resolved soon!

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Yes, the issue with duplicated section has been resolved by the support team as it was not something that the end-user could resolve independently. Now the single section is only visible once, as it should be, and appears to be editable and fully functional.

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Square

Glad to hear that, @FinistDesign!

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Hello, I have this same issue. Can you help please?

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Square

Welcome to the Community, @JRUFF.

Have you contacted our support team about this yet? I recommend doing that so they can escalate your issue to our Advanced Support team.

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