Unable to Edit my site / Stuck with loading spinner

[cookiepop]

I use the latest version of chrome, but whenever I try to edit any of my sites, I get the little gray loading square and it never actually loads the page editor. I've tried on different browsers over the course of the past week, no luck. Any idea whats going on? It worked fine a few weeks ago.

Notes:

• I am not using a custom theme
• I do not have anything other than the weebly standard add-ons on my site

[Adam7]

Do you have any security or firewall software installed on your computer, @cookiepop, or are you using an office network?

[cookiepop]

Nope, nothing like that. I'm using it at home.

[cookiepop]

[Adam7]

Ok, the reason I ask is because your IP is showing as a corporate/shared proxy IP address, and it's not necessarily unusual for those types of networks to have more networking blocks. Do you happen to have another network you can test with? Even tethering to a cellular connection will work.

[cookiepop]

Oops, sorry about that, that was my VPN, but I disabled it and still have the issue, you should be seeing a residential IP now. I have no other network I can test with (rural location, and cellular deadzone).

[maltas]

Hi, I too cannot edit my site. Is there a problem?  I use it on a personal basis as a football predictions game.  My site is www.weekendpredictions.weebly.com

[Adam7]

It looks like you have more than one account, @maltas. I'll send you a PM to follow up.

[Adam7]

Ah! That explains it. Hmm... try restarting your computer now that you are off VPN, just to make sure that it's not using cached DNS info.

[cookiepop]

I still seem to get the loading spinner. Not sure what it is. My chrome browser is up to date. I'll try using a different browser.

[bunyip]

I have not been able to get past the spinning loading icon to edit my site kidsparkz for the past few weeks using Windows10/MSEdge at all.  And when I use Chrome I can actually edit, but it still takes many seconds more than it used to, to reach each page.  I tried Chat help, but they told me they had no idea what the problem is. They told me I am lucky I can still use Chrome. So frustrating when I'm trying to run a business.

Susan

[Adam7]

Nothing immediately jumps out at me as a problem, @brightstar, and it loaded quickly for me in Chrome. Sometimes third party content can do it, but it's likely I would have seen the same slowness. Do you install any new software or computer updates a few weeks ago?

[bunyip]

Yes, I uploaded the latest updates for Windows 10:

1) Feature update to Windows 10, version 1903

2) Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903, and

3) Security Update for Adobe Flash Player: June 11, 2019

I'm always suspicious when they fool around with the Flash Player, but it is installed on my comuter, and I toggled it to "on", so it should be working.

Thanks Adam.

Susan

[Adam7]

Ok, let me know what happens, @cookiepop.

[Adam7]

Ok, I don't think any of those would be a problem. As far as I know we don't use Flash now, although we did in the past. Have you ever used Chrome's web developer tools? We sometimes use them to see what part of a site is causing it to load slow. Log into your account in Chrome, then follow the steps of this guide to open developer tools:

https://developers.google.com/web/tools/chrome-devtools/open

Once you have it open, go to the Network tab in dev tools, then open your site in the editor.

What you'll see is a big list of any resources that are being accessed when the editor loads. If something fails to load, it will show in the list in red. If it takes a long time, you'll see over to the right a bar showing the length of time something took to load. Anything with a really long bar compared to something else or in red may potentially be causing a problem.

[cookiepop]

I never was able to get Chrome to work, and support was unable to recreate the issue. I tried clearing cache and restarting, but even now it still produces the forever loading spinner. I was able to get in and edit it through Firefox, but I wish it worked with Chrome. So I would recommend if anyone has my issue to try and updated version of another compatible browser.

[Bernadette3]

Thanks for sharing, @cookiepop. Very sorry again for the troubles.