I ask for help

[macva]

Hello.
I am forced to create a topic for the solution of my problem.

At the moment I can not log into my account.
I previously received request (6307547)

In this inquiry I was told that my websites will be suspended.

My site has been running for 4 years.

In the last message I was told, I quote: "The websites in your account will still be accessible for you, however, there is not a way to publish them."

But the next day I was unable to log into my account. I do not understand why.
I want to pick up my content (files, texts, pictures) and transfer it to another hosting. But I can not do it.
I was told that I can use my account. But in fact, I do not have access.
I ask to help me to understand this problem.

My account - snowfid

[Bernadette3]

Hi @macva We are not able to make any changes to a ticket handled by the policy team. The only thing I can suggest is to followup with your ticket #6307547. Best wishes to you. 

[macva]

Hello.

I do not ask to make changes to the ticket. I ask you to understand why they do not answer me. And why unreasonably closed access to my account.
I answered 3 times to this request, but I did not receive a response. I do not understand why they ignore me. I think this is not normal.

[Bernadette3]

They probably have a large queue of tickets to reply to. And I'm sorry, but we are not able to elaborate on why an account was closed. Although, if it was done by someone at Weebly it usually means a violation of the terms of service. 

[macva]

You understand that you can not just take and disable account without giving a reason. This will discredit your service. This is a danger to other webmasters.
Now I can not write to tech support because I can not log into the account. It is possible that my messages to the request (6307547) do not reach due to the fact that my account is disabled.
This not normal.
A week has passed, but no one answers.

[macva]

Finally I waited for the answer.
Briand said that I violated the conditions. He said that I created a site that violates the rules.
But, surprisingly ...... I did not create anything !!! Technical support was wrong. I really didn't create anything. NOTHING. It is easy to check.
I was deceived, closed access to my account. I was not returned the money for which I paid in advance for a year.
I think weebly these are scammers.
Let it know all webmasters who work with weebly!
I worked with weebly for 4 years, after which I was brazenly deceived.

[Bernadette3]

It looks like a refund was issued on 4/3/19. It would be best to followup with your bank if you still do not see it. 

[macva]

This is one refund. I have 3 tariff plans. Only one was returned to me.

[Bernadette3]

Hi @macva. I'm sure the agent refunded all the charges he could. I would definitely follow up with him via ticket if you think there are charges he missed. 

[macva]

Unfortunately not. Only one was returned.

[Bernadette3]

I'm very sorry to hear. We are not able to override a policy decision and all correspondence must be made through your support ticket. 

[macva]

Do you think mine issues are resolved through ticket?
My account was blocked. Did not return me payment on an annual subscription for two websites.
Do you consider it normally?

[Bernadette3]

I'm very sorry for the frustrating experience, but you will have to followup with your support ticket.