Form Button

Kdob · ‎11-11-2019

@Bernadette Hello, I have added a form to my website, and when a user goes to click submit, nothing happens. I have it ticked for them to receive a confirmation message. As the user has no idea if the form went through or not, they continue to click multiple times. Can you please advise why this is happeing. This has been tried on several browers and the same problem.

Thank you

http://www.ncc.wa.edu.au/request-an-enrolment-pack.html

NJRFTF · ‎11-11-2019

@Kdob

Clicking your Submit button generates the error below in the Console...

Suggest when you've fixed the mismatch that you also enable SSL on your site....

Bernadette3 · ‎11-12-2019

Hi @Kdob Did you have the SSL enabled previously? If it is still showing as disabled under the Settings tab, can you please disable, re-enable, then publish again?

Kdob · ‎11-13-2019

Thank you that has worked. No idea was SSL is but its enabled now. @Bernadette

Kdob · ‎02-25-2020

@Bernadette

Hello,

The form function has stopped action on the website. IT have said there is an error code on the Weebly side in the .postmessage function of the form code. Are you able to look at this. Thank you

Bernadette3 · ‎02-26-2020

Hi there! Are you referring to this same form? http://www.ncc.wa.edu.au/request-an-enrolment-pack.html

Kdob · ‎02-26-2020

Yes that's the one. @Bernadette

Bernadette3 · ‎02-27-2020

Thanks for confirming. It's going to be difficult to troubleshoot this with advanced support because the site is set to a custom theme. You can try reverting to a standard Weebly theme, publishing, then checking the contact form. Or, you can try to rebuild the contact form (then publish) to see if that helps. Do you have any other forms on your site?

Kdob · ‎02-27-2020

Hi @Bernadette Bernadette, This is just a standard theme, I havent customised it. I just selected one of the templates available and set it up from there. I know nothing about building forms. All I know is this was working a few weeks ago and now it isnt.

Bernadette3 · ‎02-28-2020

Did someone make the site for you? It's definitely using a custom theme. What's also strange is that the site is not pointing to our IP address and appears that it is not hosted on our servers.. Did you setup the domain dns or do you have someone in IT that may have made the change?

Kdob · ‎03-02-2020

@Bernadette

Originally another employee set up the website and I believe she made it custom, but I changed the theme over a year ago and assumed when changing the theme anything custom would of been deleted as well?

We changed the DNS a couple of weeks ago as the web address was coming up with web.ncc.wa.edu.au instead of ncc.wa.edu.au Are there problems with this? When I do my changes in weebly the message I still do get the message: It appears that your domain is not properly setup to display your website. Please follow the domain setup instructions, or if you already have, allow up to 48 hours for the DNS changes to propagate

Bernadette3 · ‎03-03-2020

I think you are receiving that error because you are not pointing to the Weebly servers. Are you using something like CloudFlare?

Kdob · ‎03-03-2020

@Bernadette

Please see below from my IT team:

We are using a local reverse proxy that sorts and secures our traffic. This is because ncc.wa.edu.au is used by many things not just the college website. It’s a very typical way of routing traffic in a large enterprise. Weebly have always asked us to make them our name servers or point traffic directly at them but every change they propose would fundamentally break our entire ncc domain.

Previously we used the split internal web.ncc.wa.edu.au and ncc.wa.edu.au externally to get around this but as you know it caused a great deal of confusion with people sharing the wrong links.

Bernadette3 · ‎03-04-2020

I see. I don't believe the contact form is going to work properly if the domain is not pointing at our servers. Do you remember the last time the form did work?

Kdob · ‎03-04-2020

@Bernadette I think it was working approx 2-3 weeks ago. Before the change was made. I've read a lot of comments on the forum about this, it seems to be a common problem. Hoping weebly comes up with a solution for it.

Bernadette3 · ‎03-07-2020

Sorry, before what change was made? The change to the proxy setting? Can you try using a third party form from the App Center to see if the same behavior occurs?