Are you not checking the mail?

[ShulaKim]

I already sent the second mail.
But you guys have no answer.

I don't use the homepage now, but the card I registered made the payment automatically. Please cancel the payment details.

I can't keep waiting. Please give me a refund as soon as possible.

[Bernadette3]

Hi @ShulaKim I don't see any support tickets submitted from your email address, but since you are logged into the correct account I can process the refund for you. The funds should return to your account within the next 2-3 business days.