theme not showing in preview or live site

We have built a site for a client and had it published and everything with no issues. They came to us recently and said their site was down. I changed the theme to a default theme and it showed up after publishing. Any Idea why the custom theme would have just randomly stopped working? Could you take a look into the theme? Thanks in advance

www.thevillagetutors.org/

685 Views
Message 1 of 4
Report
1 Best Answer

Best Answer

The problem seemed to be a facebook pixel causing a problem with the code. Once it was removed the site worked again

View Best Answer >

659 Views
Message 5 of 4
Report
3 REPLIES 3
Square

We are not able to troubleshoot custom code, unfortunately. It looks like the site is loading properly and is using a custom theme at this time. Did you figure out what the issue was? 

673 Views
Message 5 of 4
Report

Best Answer

The problem seemed to be a facebook pixel causing a problem with the code. Once it was removed the site worked again

660 Views
Message 5 of 4
Report
Square

Glad to hear you figured out what was causing that, @Collin_S.

653 Views
Message 5 of 4
Report
This thread has been archived and locked. Please start a new thread if you would like to continue the conversation.