refund request !

[maddy33]

Hello Weebly Team!!!

I really hope you guys can help me on this , i have seen is a really common request here on the community so i hope to get a quick response as i seen with other people .

The problem is that i haven't been using my Weebly site and was under the impression that I had cancelled the subscription a few months ago. I was recently charged again today since i got notification about the authoritation for what used to be my site but I no longer use it several months ago . I clicked the unsubscribe button a couple of minutes ago - again-  .

How can I receive a refund for the subscription that I am no longer using that just came out of my account today??

Weebly is a nice site but at this point i can't afford to keep paying for a service that I haven't used in months. 

Hope to get a response soon !!

Thanks!!

[maddy33]

Hello Weebly Team!!!

I really hope you guys can help me on this , i have seen is a really common request here on the community so i hope to get a quick response as i seen with other people .

The problem is that i haven't been using my Weebly site and was under the impression that I had cancelled the subscription a few months ago. I was recently charged again today since i got notification about the authoritation for what used to be my site but I no longer use it several months ago . I clicked the unsubscribe button a couple of minutes ago - again-  .

How can I receive a refund for the subscription that I am no longer using that just came out of my account today??

Weebly is a nice site but at this point i can't afford to keep paying for a service that I haven't used in months. 

Hope to get a response soon !!

Thanks!!

[Bernadette3]

Hi @anferneek Can you please verify the products you are trying to refund?

[anferneek]

yes, i was trying to refund the services in which i purchased. the services weren't what i was expecting. Sorry for the late response, the pandemic has left me without internet service. 

[Adam7]

I've refunded your services back to you, @anferneek; you should see that money back in your account in a few business days.

[Refundme]

Hi Adam

How do I cancel my account and get a refund? I've sent three emails and failed to get any response. My 30 days to cancel is running out.
Order Date: 12 Nov 2019
Order Number: 955108737703463859
Account ID: 94140175
Account Name: Anthony Minnion
Paid by PayPal. Last 4 numbers: 1021

[Ellie_]

Hi there @Refundme, 

It looks like you worked with our customer success agents and got that charge refunded. We appreciate you reaching out to us!

[Luvysl]

HI Adam may i please get my domain luvyslapparel.com cancelled and refunded please . 

email [personal info removed]

[Bernadette3]

Hi @Luvysl Our support team will be able to help you out with the automatic domain renewal. 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account. 

[Luvysl]

👌🏾

[Bernadette3]

Ah, okay that's different since the hosting plan is for a site that is not published. I refunded the charge for you, and it should return to your account within 3-5 business days. 

Please let us know if there's anything else we can help you with. 😊

[abaksi]

Hi! I recently purchased a "connect site plan" because I thought it would enable more features, but it did not. Would it be possible for me to get a refund? I would just like to revert my website to how it used to be. 

email - 

website: abaksicas.weebly.com

[Adam7]

Not a problem, @abaksi. I've refunded the charge and removed the service for you.

[Cutelala101]

Hi!

I would like to get a refund on my subscription. I cancelled it yesterday and would like a full refund. Thanks!

[Adam7]

It looks like you bought your subscription through the Apple App Store, @Cutelala101, so you'll need to get your refund there. 

https://support.apple.com/en-us/HT204084

[Noname241]

hi Adam I purchased "web designer webpro plan." And  i would like a refund. Order number: 483786243480790713. 

[Adam7]

Not a problem, @Noname241. I've canceled and refunded the upgrade for you.

[Noname241]

thank you so much i was searching everywhere how but you enjoy your day!! 

[Adam7]

Not a problem!

[snod80]

Refund my pro account just purchased a few hours ago.  Your service is way to limited.  

[Adam7]

It looks like our support team was able to take care of that for you, @snod80.

[schiyombwe]

Hello, I would like to cancel my pro membership and be refunded for the payment. What information do you need from me?

Thank You!

-Songwe