problem to publishe my website

[KarlaKaliKali]

I can't publishe my website www.kalikali.de.

After pressing "Publish" 7 days ago, it's still not on air. Since than it is saing: "Website published! Your new domain is not yet setup. Please allow 48 hours for the setup process to complete."

I also can not enable my SSL.

Please help me! Thanks!

[Adam7]

It looks like the domain was registered successfully but not configured properly for some reason, @KarlaKaliKali. Can you contact our support team about that? I think they will need to reach out to our domain registrar for help.

[KarlaKaliKali]

Hello Adam, 

thanks for your answer.

Yes, that's right and i have wroten the support team already E-mails one week ago, but they didn't answer. 

And under the phonenumber it's unpossible to reach someone from the costumerservice, because you need a code for that, but there is no way to get this code. 

Please let me know, if you know more. Thanks!

Regards

Karla

[Adam7]

If you've submitted an email case then you should hear back soon from our support team. We have instructions on getting the unique pin in our support article on how to contact Weebly support. Phone support may not be available if you don't have a site upgraded to a plan that includes phone support, or if you are outside of the US.

[KarlaKaliKali]

So if i upgrade my site for one month, its possible to contact someone personal for help?

And i can quit it easily after again and how?

PS: How long does it normally take to get an answer from weebly? Because its have bin alreay 10 days.

Thank you!

[Adam7]

Yes, upgrading to a plan that includes phone would give you that (Phone support is US-only, just in case you are not in the US). If you upgrade you can also cancel and get a refund within 30 days of purchase.

[KarlaKaliKali]

Hi, i upgraded now for the business site. Unfortunately i still can't get that pin to make a call. Could you please send me a Link that guides me to it?

Regards Karla