not able to log in

[Pannettiphotos]

Hello,

I am unable to log in to my site, I have tried the password rest and no email shows up,yet when I sent off for recover account, I received an email from them. I know my email and I am not sure why my password is not working. the recover acct email I recieved was not in anyway helpful

I need access to my account !!!!!!

[Pannettiphotos]

this is completely frustrating me, hell I cant even cancel my service because I cant log in

Please help !!!!

[Bernadette3]

Hi @Pannettiphotos Sorry for the frustration. What is the full url of the site you are trying to access? 

[Pannettiphotos]

panettiphotos.com

[Bernadette3]

It doesn't look like that url is pulling anything up. Is the site live? Can you please copy/paste the link? 

[Pannettiphotos]

the site has never gone live

i pay every month to have this site

[Adam7]

Can you reply the most recent email sent by our support team asking for billing info? That's the best way to find the account that you are being charged for.

[Pannettiphotos]

GOOGLE PLAY

ORDER NUMBER - GPA.3337-6215-3766-37758..2

ORDER DATE DEC 26,2019 605 AM

WEEB;LY PERFORMANCE

1 MONTH (WEEBLY BY SQUARE 45.99/MONTH

MONTHLY SUBSCRIPTION

AUTO RENEWS ON JAN 26,2020

MASTERCARD-0548

[Pannettiphotos]

Adam,

i really need to speak with someone i have been paying since september 2019 for a performance site and it says for me to upgrade and does not give me full access now i cant even access the site

i wish to speak with a real person on the phone

[Pannettiphotos]

and now i can get onto the web site but its from the one i had to make up in order to get on here to contact yall

still no access to my original site

[Adam7]

Ahh - I can't actually search by transactions that were made through the Google Play store, unfortunately. Do you still have the Android app installed, and are you logged into the account with the app that you made that purchase with?

[Pannettiphotos]

I am serious I want to speak with a supervisor

[Pannettiphotos]

of course I have the app still installed, but the only site (the free one) it will let me get to is the site I had to create to get here to speak with you (lot of good this has done me) I have paid 45 dollars every month since September and I have no access this is absurd

Your customer service is seriously lacking and I am extremely upset I want my money back and I want to cancel this subscription!! I want nothing more to do with Weebly

I have no way of canceling this subscription because I cant access the site unbelievable

also Google play refuses to give me my money back because they say its yalls responsibility

this is a terrible way to run a business

[Adam7]

Aha! I looked over your email case and saw that you gave a phone number and searched by that, and found the correct account using that. I'll send you a PM to follow up, @Pannettiphotos.