Video thumbnail not showing

[Yogama]

I recently upgraded to pro to be able to share videos on memberpages. On some of the vidieos the thumbnails are showing and on some not. (see picture below)This hapens on my laptop both with chrome and explorer. It also hapens on my stationary computer. On android phone using chrome it shows thumbnails on all videos. Please help me solve this. 

Regards Marika

[Bernadette3]

Can you add two of the videos (one with and without the screenshot) to a hidden page on your site? Or give us permission to add ourselves as a temporary member? At first it seems like it would make sense for the thumbnails to show this way if the intros to the videos are different, but the fact that they show on Android makes that a bit doubtful. 

[Yogama]

I've created this hidden page with two videos not showing thumbnails and one showing. "Test page for weebly thumbnails"

Regards

Marika

[Adam7]

Thanks for adding those there. I don't see anything about the videos within Weebly which should affect that. Are the video files in a different format than the others?

[Yogama]

No, they are in the same format.  

[Adam7]

Ok, thanks for confirming. If you haven't yet, can you contact our support team so they can take a look?

[Yogama]

I contacted them 9 days ago. I must say the support could have been a lot faster. I've upgraded to pro and expect to be able to deliver that service to my customers.

[Jutsy]

Weebly have been pathetic at doing anything about this issue since at least 2016. This has been ignored for 6 YEARS. I actually really doubt that Weebly has a 'development team'. I've been creating professional Weebly websites since 2015. In all of that time, I can't remember ANY new developments at all. This is why even for basic website functions, I outsource to 3rd party providers like Baamboo Studios. Weebly never improve ANYTHING.