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Upgrade Query
Hi, I've got Upgrade Now buttons on all my pages, but nothing happens when I click on them. It says I need to Troubleshoot and Paypal Checkout comes up. I've had the website for years without any problems and Paypal is and always has been set up. I followed instructions to add Stripe (for credit card payments) but it says Weebly will charge me 3% per transaction if I don't upgrade. But I can't upgrade!! Also, I don't know if it's linked, but I've had 2 sales this week which have not had any shipping charges added on. It's never happened before, I don't know why it's happening now. When I got to my Products page, it says "only the top 5 items are currently for sale until you upgrade". But it won't do anything when I press Upgrade Now. I've emailed Support yesterday morning, but not heard a thing back. Any of you guys know what I should do please? Thanks so much. Lis, Lily Mosaics
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Hello Lis! It looks like you're currently using an account that has editor privileges on the site, rather than the owner account. Only the owner account can purchase upgrades and other details on the site itself, which is likely why you're encountering that issue. Are you able to log in to the main account?
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