Refund Request

[ARoyThomas]

Hi Weebly Team!

I haven't been using any of my Weebly sites and was under the impression that I had cancelled all of my connected sites a few months ago. I was recently charged again on yesterday, for what us to be my primary site but I no longer use it. I clicked the unsubscribe button again (which I thought I did previously). How can I receive a refund for the subscription that I am no longer using that just came out of my account yesterday? I tried calling the contact number provided but it says business hours are closed. I don't see where on the site a clear understanding of the cancellation and refund policy? I like the Weebly service but until I can be consistent with my content and online presence, I can't afford to keep paying for a service that I haven't used in months. 

[Adam7]

Sorry about that! I've refunded the charge back to you, and you should see that in your account in a couple business days. I also removed the service so you won't be billed again for it in the future.

[ARoyThomas]

Thank you so much Adam for the quick response and taking care of refunding my account. I truly appreciate your help.

[Adam7]

Glad to help!

[Destroyer3601]

Hi Adam

I have also recently been trying to figure out on how to get a refund, I recently purchased Weebly just a few days ago and have not gotten the hang of it and would like a refund. I believe I purchased the 1 Year Plan and Domain. Like I said im not sure if wether we simply have to write you guys message or unless there is a specific web page for us to fill out the details. Thanks!

[Adam7]

No problem, @Destroyer3601. I've canceled and refunded your services for you, so you should see that back in your account in 2 - 3 business days.

[GabrielF]

Good Morning Adam,

I  have the same issue as the previous person. I made a mistake thinking the prices were in pesos(mexican money) since I leave in Mexico, and when it went trough it didn't mention US dollars or anything. Untill I saw half of my check gone. Please could you do me the favor of refunding the payment. Thank you for your support.

[Queso]

Hello GabrielF! It looks like that's been refunded here.

[deads]

Hello, I had an automated payment to weebly that I did not realize was still active and I wish to cancel and request refund of that payment as well please, how do I go about doing so?

- Just talked to a lady on the phone with support and she took care of it for me, thanks, problem resolved!

[Adam7]

Thanks for contacting our support team - glad to hear you got this resolved.

[catherinecartie]

Hello Weebly Team!

Hope all is well.

I haven't been using any of my Weebly sites and was under the impression that I had cancelled all of my connected sites a few months ago. I was recently charged again on yesterday, for what us to be my primary site but I no longer use it. I clicked the unsubscribe button again (which I thought I did previously). How can I receive a refund for the subscription that I am no longer using that just came out of my account yesterday? I tried calling the contact number provided but it says business hours are closed. I don't see where on the site a clear understanding of the cancellation and refund policy? I like the Weebly service but until I can be consistent with my content and online presence, I can't afford to keep paying for a service that I haven't used in months.

Thank you in advance

Catherine Cartier

[Adam7]

It looks like the most recent charge was a renewal for your Google Apps for email service, and a few days before that was the renewal of your Starter service.

Are you using your domain email or your Starter service?

[catherinecartie]

Hello Adam,

I am not using my domain since a long time ago. I did not wanted a renewal.

Thank you

[Queso]

Hello catherinecartie! Sorry for the trouble, we've refunded the charges related to the site here now.

[catherinecartie]

Thank you Queso!

Have a nice day

[KaraRey22]

Can you please assist me with requesting a refund for the most recent payment made for 6 months of service (Service ID: 532685973541628703). The payment was issued on Feb 6, 2017 and I wish to no longer use this service. I would like to cancel this site (themini-professional.com).

Please advise on additional action required to completed this request.

Thank you for your help.

[Adam7]

No problem, @KaraRey22. I've canceled and refunded the service for you. You should see that back in your account in two to three business days.