Refund Request

[missyvonne100]

Dear Customer Service Team, 

I have used Weebly for a couple years but have found another platform that works better for my needs.  I need to delete my account and get a refund, but I can't figure out how to do that.  

I may use Weebly again in the future when I develop more of a following.  I am starting private practice and have started Squarespace, so my blog account is now just sitting. 

Again, I would like to delete my account and request a refund.  Is this a problem at all?

Thank you for your time and consideration, 

Kind Regards, 

[Adam7]

Which of the services in your account did you want to cancel and refund? The most recent charges look to be Starter and Google Apps for email for your domain name.

[ARoyThomas]

Hi Weebly Team!

I haven't been using any of my Weebly sites and was under the impression that I had cancelled all of my connected sites a few months ago. I was recently charged again on yesterday, for what us to be my primary site but I no longer use it. I clicked the unsubscribe button again (which I thought I did previously). How can I receive a refund for the subscription that I am no longer using that just came out of my account yesterday? I tried calling the contact number provided but it says business hours are closed. I don't see where on the site a clear understanding of the cancellation and refund policy? I like the Weebly service but until I can be consistent with my content and online presence, I can't afford to keep paying for a service that I haven't used in months. My email is AshleyRoyThomas@gmail.com. 

[Adam7]

I just replied to your other post about this, @ARoyThomas.