How do I request a refund/cancel my subscription?

[G2F]

Hi,

I've been using Weebly for the past year and was quite satisfied with everything, but I don't need the subscription and website anymore.

Originally, I chose the 1-year 'Weebly Business Site' package and I assumed that the subscription would run out (and be cancelled) automatically after 1 year, but it seems like it has just been renewed a few days ago.

How can I cancel my subscription and request a refund? Any help would be very much appreciated!

Thanks in advance!

Rakchanok

[Adam7]

Thanks for posting about it, @G2F. I have canceled and refunded the service for you, and you should see that back in your account in a few business days.

[momo3]

hi, im having the same problem. i want to cancel my subcription but i dont knoiw how. I purchased the wrong one now i am paying for something i dont use.

[Adam7]

Thanks for posting about it, @momo. I've canceled and refunded your upgrade for you, so you should be able to purchase the one you want instead now.

[williamkdavis20]

Hello, i'm also trying to cancel my account and domain name i registered on the 18th. I would appreciate any help!

[Bernadette3]

Hi @williamkdavis20 It looks like a rep was already able to help you out with this. Please let us know if you need any additional help. 

[dhp1]

I would like to request a full refund for my purchase. It is within 14 days. I would like to keep my address but receive my money back from Weebly

[Adam7]

Not a problem, @dhp - I have canceled and refunded your site upgrade for you, but left your domain name intact. Let me know if you have any questions!

[dhp1]

Thanks Adam.

I was refunded some but not all?  There is an amount of $327.70 still not refunded?

Can you please investigate

Thanks

[Adam7]

The charges were voided, so you'll see the original charges eventually disappear from your account rather than see separate refunds where the original charges actually go through.

[dhp1]

Thank you. Is there any portion that was not refunded?

[Adam7]

No, the whole amount was voided so it should all disappear from your account.

[dhp1]

Its been 6 weeks and my $327 has not been refunded??

[Bernadette3]

I don't see any charges in your account that have not either been automatically voided or manually refunded. Have you checked with your bank to confirm any charges were actually posted to your account and not pending charges that dropped off? 

[dhp1]

Still no refund from Sept 26 and no reply???

[Adam7]

Those voided charges would have simply disappeared from your account rather than showing up as separate charges and refunds, @dhp. If you check a current list of transactions for your account, those charges should no longer be shown in the list of what you had in September.

[dhp1]

My credit card has not been refunded?

Please explain

[Bernadette3]

I recommend reaching out to your card company to have them confirm.