How can I get a Credit for future use when I cancel a subscription?

[sage4god1]

How can I get a Credit for future use when I cancel a new CONNECT PLAN subscription I got today for a site I prefer to completely delete?  I would like to use a credit for a new site I'm building instead.  When I unsubscribed in My Services a message that says "Your subscription has been cancelled" appeared.   Will this just generate a refund to my credit card or can I somehow get it as a credit to use for the new site? Thanks

[Bernadette3 · Accepted solution]

Thank you for confirming, @sage4god1

I was able to move the hosting plan for you. I also refunded the charge for the domain name since it was within the 5 day purchase window. You should receive a refund within 2-3 business days. 

Hope that helps you out, and please let me know if there is anything else I can do for you. 

[sage4god1]

I'm ok if I just get a refund to my vredit card if that's the only option. I'm just looking to keep it simple.

[Bernadette3]

We can help you move the service to a new site in your account, @sage4god1

Can you let us know the current site the plan is connected to, and the site you wish to move it to? 

[sage4god1]

I disconnected the domain I bought (christmaseasaterwhatdoesbiblesay.com) and created a weebly.com site for the page, (CHRISTMAS AND EASTER: WHAT DOES THE BIBLE REALLY SAY?), instead since I wasn’t going to use it anymore, at easterwhatdoesbiblesay.weebly.com/ . I’d like to use the CONNECT PLAN  from this site that is now orphaned, to my new site that is not published yet. CHRISTMAS:WHAT DOES THE BIBLE REALLY SAY?  Once the Connect PLan is in place I can get my domain name for it. 

Can I also get a refund for the domain I bought?   christmaseasaterwhatdoesbiblesay.com? 

[Bernadette3 · Accepted solution]

Thank you for confirming, @sage4god1

I was able to move the hosting plan for you. I also refunded the charge for the domain name since it was within the 5 day purchase window. You should receive a refund within 2-3 business days. 

Hope that helps you out, and please let me know if there is anything else I can do for you. 

[sage4god1]

Thank you. I appreciate your help. Everytyhing looks good.  I do have a related question. If I cancel the subscriptions for all my Connect Plans will I get a notification before they  expire so I can manually renew them?  I used virtual credit card numbers with time limits so I can't do any automatic renewal for subscriptions and I don't want the plans to expire. Thanks

[Bernadette3]

You're welcome! Yes, you will receive an email notification if the automatic billing fails. You can also view your services and expiration dates by clicking Account Settings > My Services 😊

[sage4god1 · Accepted solution]

Thank you once again. You have been most helpful.

[sage4god1]

Bernadette can you please help me again?

Please cancel my CONNECT PLAN and refund my payments for the following 5 web sites. I am converting them all back to free sites.

THE RAPTURE: WHAT DOES THE BIBLE REALLY SAY ABOUT IT? - rapturewhatdoesbiblesay.com

THE SABBATH? WHAT DOES THE BIBLE SAY ABOUT THE DAY OF REST? - sabbathwhatdoesthebiblesay.com

HEAVEN? DOES THE BIBLE SAY HEAVEN IS OUR REWARD? - heavenwhatdoesbiblesay.com

CHRISTMAS? SHOULD CHRISTIANS CELEBRATE CHRISTMAS? - christmaswhatdoesbiblesay.com

WHAT DOES THE BIBLE PLAINLY SAY? - whatdoesthebibleplainlysay.com

(Since I'm only a day away from my 30 refund window  closing  I will also post this in the main section in case you are off work today.)

Thank You

[Bernadette3]

Thanks for reaching out! It looks like a support rep was able to help you out with your request already. Please let us know if you have any additional questions. 😊