Export a file - variation data not there

[LJCollection]

Hi, when I export my data, variation data is there for some of the older items, but not the newer ones. I am opening the .csv in Excel. Any clues?

[Bernadette3]

Hi @LJCollection Can you elaborate more? When you say "newer" are these items that are not using the older variation model? 

[LJCollection]

Hi, I'm not too sure about different variation models, but they are recently created items. I create a new item, add one variation & export all the data. The older items created over the last few years have data in all columns. The new item only has data in the first 13 columns, with no variation data in the remaining columns (eg. I would expect to see:  "Goggles, Dropdown, Blue" then "Outfit Color, Dropdown, Red"). This information is not there, so I can't copy the first row and add my 400+ variations to the spreadsheet like I used to, then import the spreadsheet. thanks

[Bernadette3]

Oh no! That does not sound very efficient at all. 😕 In this case, I recommend reaching out to the support team so that you can provide the csv file to the rep. They can also confirm if this change is new and intended, or possibly a bug. 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account.