Credit Card "declined" as form of payment

[bkenig]

I removed my existing credit card as my method of payment from my Weebly websites to add a new business credit card I just activated and I continually receive a "Payment Declined" message. I attempted to add back my old credit card and the same message is displayed. I'm going on over a week now with an escalated ticket, but no indication of when this will be resolved. There is no issue with the bank or with the card itself, because I have been able to use this new card successfully with other vendors without any issue and I've troubleshooted every possible alternative with Weebly support.

Has anyone else experienced this issue? Please help.

[Adam7]

Sorry for the trouble, @bkenig. It looks like our credit card processor is rejecting the card because it views it as fraudulent. It doesn't provide a specific reason, though. I'd recommend contacting your credit card company to see if they know why; it's possible that you might have to enter different info with the card number or they might have to update something on their end.

[bkenig]

@Adam - thanks for the response. I've already checked with my credit card company and there is nothing wrong with the card. My credit card company told me there was no attempted charge by Weebly, so the issue is on your end. Also, the prior card I had on file which was being billed (the one I removed to add this one) is no longer working as well, which tells me this is a universal issue on Weebly's end.

I need this escalated and a solution as soon as possible. Please let me know what can be done.

Thanks,

Brandon

[Adam7]

I made a change to your account which might help - can you try again?

[NW5]

We are having the same issue, all payments are getting declined.  Trying to figure out a resolution... 

[Bernadette3]

Hi @NW Can you please submit a ticket to support? A support rep should be able to help you out with that. Thanks! hc.weebly.com

[charmaine001]

hi igot the same problem how to fix this

[Bernadette3]

Hey there! Very sorry for the delay. Are you trying to renew a service, or are you making your first purchase? 

[HonestRogueGame]

The same thing has been happening to me. Help me please friendly Weebly staff!

[Adam7]

Did you still need help, @HonestRogueGame? It looks like you were able to upgrade successfully.

[Lafamiliatour]

Hi it’s happening to me . I need immediate support . I’m losing customers . No signs of customers for almost 48 hours and my business does about 2k a day 

[Bernadette3]

I'm so sorry! What processor are you using? Have you already submitted a ticket to support in case this needs advanced tech support? 

[Jack1023]

Same thing is happening with my account - can someone please assist?

[Adam7]

It doesn't look like we're being a provided a reason why the card is declined, @Jack1023. You might want to contact your bank or credit card company to see if they can shed some light on that.

[ecosileconcept]

Hell, I am not able to process the payment and already contacted my bank which says all is good with it. 

Please help

[Bernadette3]

Sorry to hear @ecosileconcept Can you please reach out to live support? They will be able to securely take card information through the chat portal. https://www.weebly.com/app/help

[SW12]

Were you able to fix this? This has happened to me for over a month, Weebly still cant fix it, I've lost 10K as a result. Auth.net and my CC processor say its not an issue on their end. Does anyone know how to fix this?

[Adam7]

Our engineers are working with Authorize.net to see why this is affecting your checkout, @SW1. It seems to be something specific just to your checkout and isn't affecting anyone else. Hopefully they resolve it soon!

[alikocaeli]

i have the same problem. Please help

[ifdamian]

Same to me, help!

[Bernadette3]

Hi @ifdamian I'm not seeing an account with a payment processor setup. What website are you having troubles with?