Cant add MX or CNAME record

[TAM2020]

I am setting up a new Microsoft 365 account and I am needing to update the DNS records for Weebly to enable me to use a customised business email address that I want to create through microsoft.  Microsoft have given me a TXT record which I was able to copy and paste in and save, however the CNAME and MX record details they gave me doesn't save.  I get a 'Something Went Wrong' saving your record message.

[Adam7]

Thanks for posting, @TAM2020.

What is the record? I can try adding it myself for you.

[shelleyrenee]

Adam can you please help me as well? My domain name is registered with Godaddy, but my site is hosted here with Weebly. I bought an Office 365 email package from Godaddy in May, but since then I STILL have not been able to use it or receive any domain email. Because Office 365 needs to verify that I own the domain, and to do this I need to alter my DNS txt, cname, mx and srv records in Weebly. Despite repeated customer service outreaches and posting in forums both at Weebly and Godaddy, I have been unsuccessful in getting this done. Honestly, this SHOULD NOT BE THIS HARD. How can I get someone to help me and resolve this????

Shelley

[Bernadette3]

Hi Shelley. Your domain and dns are controlled by Go Daddy. If the domain was in your Weebly account you would be able to view it by clicking the dropdown in the top right corner, then clicking the Domains tab. Do you have access to your Go Daddy account? If so, you will see the domain in the account with an option to access and edit the dns panel. 

The nameservers (NS) from this public record show they are pointing to domaincontrol.com which are Go Daddy's nameservers. I recommend reaching out to Go Daddy again and asking the rep to verify where they see the domain registered and what they show the nameservers are set to.

[jfdit]

Adam please can you assist I am having a simular problem setting up the required dns records for 365 as I am unable to add the required records via the weebly portal

Please can you advise how we do this, can we log direct into the register portal and modify there ?

[Bernadette3]

Hi @jfdit We can try to help you add the records. Can you confirm the domain name, and the records you are trying to add. 

[pbrown1]

Hey @Bernadette, I am having the same issue needing MS 365 data added to my domain - recoverycafefultoncounty.org.

Could you help me with the following: 

MX Records Host Name @ Points to address or value: recoverycafefultoncounty-org.mail.protection.outlook.com.

CNAME Records Host Name autodiscover Points to address or value autodiscover.outlook.com.

TXT Records TXT Name @ TXT Value  v=spf1 include:spf.protection.outlook.com -all

[pbrown1]

https://www.recoverycafefultoncounty.org/directions.html

[JH13]

Hello,

My emails hosted with Weebly have stopped working. I use Gmail suite.

I can't see any MX records or DNS records and if I try to add them they don't appear in the table.

Please help.

[Bernadette3]

Hi @JH1 Can you please confirm the domain name? 

[ckaradsheh]

Hi, I am having the same problem with a client that is trying to add HubSpot email capabilities. New CNAME records won't save in the DNS table within Weebly. 

[Bernadette3 · Accepted solution]

Hi @ckaradsheh 

Can you please reach out to our support team? We recently made some changes to the domain DNS page, and a rep can check with the advanced support team to confirm if the error needs to be addressed from the backend. 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account. 

[joesharp]

Need answer too! Site is down!

[Bernadette3]

Hi @joesharp 👋

Sorry to hear you are having trouble with your website. Can you please confirm the URL?