need to downgrade

hey guys! I have been with weebly for a while now, I thought i was still on a special price but I guess not.  I need to downgrade from pro to starter but I can't find anywhere I can do it!  Please help me.   Thanks!

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please help me! Smiley Sad  i need to do this very soon!

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Square

No problem @dynacentral

It looks like you have been paying the monthly fee for Pro service on your dynalevel.com site since 01/2017. Is this correct? The service expires 01/11/18 would you like to downgrade now? Any remaining credit would apply to the new service. 

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bernadette! thank you so much for responding! yes, i have been paying for pro for a while and really like your guys' builder! However, I need some extra money for my business a month wherever I can find it and need to downgrade to starter.  I don't need any of the pro features honestly and starter would do just fine for what my site is!  that still means the ads are removed and I can do all the stuff im doing now correct?

I need those ads removed so it looks professional Smiley Very Happy

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remember, starter.  not basic, but i need it to go to starter!  ty very much!

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@dynacentral Is this a SWTOR site?? My husband used to be really big into the game and has like 2 pages of Level 60+ characters. Smiley LOL

I don't see anything in the site that would require the Pro features so I'll go ahead and downgrade you when you are ready. Do you want to do it now? You would have $7.74 you could apply to the Starter plan. 

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sorry about getting back so late! had work the whole time and then guild stuff! Yes it is a swtor site! thanks for noticing! my guild is VERY active social guild that focuses on relaxing, chilling out and having a good time in a great community! and i have a tab always up and dedicated to add people to the roster, edit little things and do things. I am on weebly alllll the time tbh.  Very active on weebly.  I need at least the starter so i can remove the weebly branding so it still looks professional and just how it is now, but i have no need for pro things.

I don't have anything on that requires pro at all and can do just fine for what I need for the guild.  Every single thing will remain the same since I have my plugins and stuff that I need!  you guys are great for what I need to manage my guild in swtor!  Starter would be the best for this since like you even saw i dont need anything that needs "pro".  

and if you could downgrade me to "starter" that would be great.  all my stuff would stay the same.  I really appreciate it.  I need this site to remain how it is, it's a very big deal for me.  You guys are a great service Smiley Happy

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All set to upgrade to Starter service. When you log into your account you will see the Upgrade button on the right hand side. The credit will automatically apply to whichever term you choose. I believe you are probably wanting to do monthly now, but if you ever decide to extend to the cheaper yearly option let us know and we can give you a 10% discount. For example, the monthly plan will end up costing $168 after 12 months. The 1 year plan with discount is $86.40 and the 2 year plan is only $108. 

My husband wants to know what server you are on. Smiley Happy 

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Hello! Thank you so much for doing this Smiley Happy  we are on "star forge" server and my name is "Harzul" empire side.  So if I did for the year, and paid the 88 dollars, i would be paying 5 dollars a month instead of 12 correct?  that would be tremendous.  weebly works perfect for what I need for my theme I made and layouts of information!

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and also, if i pay per year, am i just charged once  year? or will i be paying the monthly sub too? because the yearly subscription would benefit me most!

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It would actually come out to $79.42 for 1 year or $101.02 for 2 years after credit and coupon. So $6.62/mo at the 1 year term or $4.21 at the 2 year term. There is no additional monthly fees. You would just renew again at expiration. 

The coupon on your account is TQLR7MV89K and is good until 01/08/2018. It's account specific, too, so only you can use it. Smiley Very Happy

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wow! thank you so much for doing this and talking with me! support here is fantastic and one of the many reasons I use weebly over the others Smiley Happy

you are fantastic!  hopefully I'll see one of you in the game at some point!  Ty so much for doing this! keep in contact! you are great customer service!

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Thank you so much for your kind words! Heart

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help me! I have my paypal already on account and did the payment to for the yearly subscription! I thought it would bring me to another screen to input the 10 percent off coupon but it did not! I am upgraded to starter now but saw no where to put in the coupon code! Smiley Surprised

What can I do?

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Sorrya bout that, @dynacentral. I refunded 10% back to you since that would be faster and simpler the refunding the whole charge and re-purchasing.

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thank you!! you guys are fantastic!  great great support here on weebly Smiley Happy  I appreciate your time.  Thank you very much and have a happy new year!

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No problem! We're glad to help! Smiley Happy

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